Quality Support Engineer - German Speaker

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Employer: EPIC Business Human Strategy
  • Quality Control
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 09.09.2016
    Short company description

    EPIC Business Human Strategy is a company acting in the human resources consultancy field, offering services both in talent acquisition and human capital development.

    At EPIC we mix creativity, simplicity, passion, commitment and processes to build synergies between clients business vision and people potential. We bring our experience and expertise from a diverse range of industries, cultures and businesses, from start up to mature entrepreneurship and multinationals. We aim to build strategies that last and people tell great stories about.


    • Technical studies/ university degree;
    • Minimum 1 year experience in automotive industry;
    • English language full proficiency;
    • German Language proficient;
    • Quality core tools knowledge; process capability, PPAP, MSA, 6 sigma;
    • VDA 6.3 process quality assurance;
    • MS Office package;
    • Driver license;
    • Mechanical drawing reading (ANSI & ISO).


    • Represents customer’s interest in the quality of the sold products, both in 0 km cases and during the warranty period;
    • Decides blocking/ unblocking the deliveries when quality issues impacting the client occur;
    • Coordinates the on-site homologation activities of the new products according to customer’s requirements. Is responsible for the PEP phase 5 to 8 associated to the job;
    • Participates to the homologation of the process and product modifications assuring that the customer requirements are followed;
    • Participates to the daily HOS meetings according to the plan;
    • Participates into daily „Gemba walk” (Go&See).
    • Issues standard work;
    • Coordinates and conducts the teams designated to analyze customer quality incidents;
    • Is responsible for implementing immediate customer protective actions in case of customer complaints;
    • Collaborates with the other sites’ customer Quality engineers by sharing information related to quality issues and implemented solutions;
    • Evaluates the efficiency of the preventative and corrective actions initiated after a customer quality incident;
    • Coordinates the quality analysis of the customer returned products;
    • Coordinates the customer visits and audits on site;
    • Maintains up-to-date the customer incident reporting system;
    • Acts according to the company's behavior requirements for reaching the performance targets agreed with the manager through HPD system;
    • Uses LSW tool on a daily basis and updates it on a quarterly basis
    • Actively contributes to the continuous improvement of the site performance indicators inconstantly identifies ways to reduce the wastes and to improve own activities as well as site ones;
    • Proposes the number of Kaizen ideas/ month according to the site’s objectives;
    • Participates in all the meetings where his/ her presence is required;
    • Follows the HS&E rules and responsibilities;
    • Any other tasks coming from hierarchical managers