Junior Support Engineer

Nobel’s history of expansion and profitable growth as a technology company covers the last 20 years and we are well positioned for future success as well. Our products and services include: online selling of prepaid virtual phone cards worldwide, distribution of physical phone cards in North America and Romania, superior carrier services worldwide, innovative call center solutions, international money transfer services, food delivery and more.

� Do you speak English at an advanced level?
� Are you a communicative, helpful and people oriented person?
�.Do you understand internet terminology, applications and navigation?
� Are you looking for THE place to start your career AND make friends & have fun?

Requirements:
- University of Polytechnics or Economical Academy (exact sciences), student or graduated;
- Solid understanding of internet terminology, applications and navigation;
- 1- 2 years of experience in IT field would be a significant plus;
- Any SIP or VoIP background is a plus;
- Knowledge of Routers/Firewalls/ Switches is a plus;
- Willing to work in shifts (night shifts included);
- Excellent English communication skills, both written and verbal;
- Excellent customer interaction and telephone skills;
- Excellent computer skills;
- Strong analytical and problem solving skills;
- Strong attention to detail;
- Self-motivated;
- Ability to multi-task.

Responsibilities:
- Receive inbound support calls from existing and potential customers;
- Identify and resolve reported customer issues and technical problems;
- Document any issues for developers to resolve;
- Walk customers through the setup of our call center software solution;
- Train customers on how to use our call center software solution;
- Test the software solution during idle time and then document any issues for developers to resolve.

In return, we offer…
- Very attractive compensation package with clear progression;
- Free transportation between 22:30 to 05:30;
- Massage program and access to a fitness center for best performers;
- Fun activities at work (parties, workshops and more).

If you find yourself in the above description, submit your CV or send it over to us on hr@nobelglobe.com.