Junior Support Engineer
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Nobel Romania S.R.L., part of the same Nobel group as Nobel LTD. which was founded in 1998, is one of the global leaders in carrier and VoIP telecommunications. The company has a history of expansion and profitable growth on a period of over 19 years and is well positioned for future success. Our main business divisions offer services for consumers, covering both web and mobile solutions, for distribution partners, as well as for the largest telecom companies in the world. Plans for the future include both developing the already established sectors, as well as delving into new areas of business pioneering.
Nobel's employees are our most valuable asset. We offer numerous opportunities for both professional and personal development towards challenging careers.
Check us online on:
� Do you speak English at an advanced level?
� Are you a communicative, helpful and people oriented person?
�.Do you understand internet terminology, applications and navigation?
� Are you looking for THE place to start your career AND make friends & have fun?
- University of Polytechnics or Economical Academy (exact sciences), student or graduated;
- Solid understanding of internet terminology, applications and navigation;
- 1- 2 years of experience in IT field would be a significant plus;
- Any SIP or VoIP background is a plus;
- Knowledge of Routers/Firewalls/ Switches is a plus;
- Willing to work in shifts (night shifts included);
- Excellent English communication skills, both written and verbal;
- Excellent customer interaction and telephone skills;
- Excellent computer skills;
- Strong analytical and problem solving skills;
- Strong attention to detail;
- Ability to multi-task.
- Receive inbound support calls from existing and potential customers;
- Identify and resolve reported customer issues and technical problems;
- Document any issues for developers to resolve;
- Walk customers through the setup of our call center software solution;
- Train customers on how to use our call center software solution;
- Test the software solution during idle time and then document any issues for developers to resolve.
In return, we offer…
- Very attractive compensation package with clear progression;
- Free transportation between 22:30 to 05:30;
- Massage program and access to a fitness center for best performers;
- Fun activities at work (parties, workshops and more).
If you find yourself in the above description, submit your CV or send it over to us on firstname.lastname@example.org.