Field Collection Supervisor

About our company

As a market-leading credit management company, Intrum has wide-ranging expertise in debt collection services, and we do business in 24 countries in Europe plus Latin America (Brazil). We have more than 9,000 experienced employees in our group.As a result, we have a unique geographical size and scope. With market leadership however, comes with a great responsibility. We see ourselves as role models within our industry and have both the opportunity and responsibility to set new standards and change the way people perceive credit management. Through ethical and sustainable business practices we want to become the true benchmark of our industry.

Through Intrum’s wide range of credit management services, including financial and collecting services we help companies prosper by improving cash flow, increasing liquidity and minimizing risk. We make trade simple, safe and fair, by making sure that companies get paid while helping people getting out of debt. This is how we contribute to a sound economy for society, companies and individuals.

- Experienta minim 2 ani pe o pozitie de coordonare
- Experienta in departament field collection reprezinta avantaj
- Absolvent de studii superioare
- Foarte bune abilitati de planificare, organizare si coordonare a unei echipe
- Bune abilitati de comunicare, relationare si negociere
- Cunoasterea pachetului Microsoft Office
- Posesor permis de conducere categoria B
- Disponibilitate pentru deplasari – peste 80% din timpul de lucru

- Coordonarea si supervizarea echipei de agenti colectare debite pe teren aflata in subordine
- Instruirea, ghidarea si oferirea de suport tuturor subordonatilor din echipa sa
- Evaluarea performantei membrilor echipei subordonate, motivarea si dezvoltarea constanta a acestora
- Respectarea strategiilor de colectare pentru a se asigura atingerea target-ului
- Generarea de noi metode si proceduri in vederea imbunatatirii constante a procesului de colectare
- Monitorizarea rezultatelor si gestionarea echipei in functie de rezultate
- Participare activa la dezvoltarea retelei nationale a agentilor
- Sustinerea si optimizarea procesul de colectare prin deplasari la domiciliile debitorilor
- Realizeaza rapoarte zilnice/ saptamanale/ lunare cu privire la activitatea de colectare prestata