RPM Technician

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Angajator: Electronic Arts Romania
Domeniu:
  • Inginerie
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 04.06.2016
    Remote work: On-site
    Scurta descriere a companiei

    Electronic Arts Romania, one of the largest tech companies and video game developers in Romania, brings together talented people from diverse work backgrounds and industries all united by a common passion: inspiring the
    world to play. If your dream job is to work with cutting-edge technology on some of the most popular video game franchises in the world, including EA SPORTS FIFA or NHL, then you're in the right place. Level up your learning and career development with some of the most talented industry professionals in the gaming world. We’re a diverse, creative, and collaborative group of people united by our shared vision of excellence. If you have a passion for creative storytelling, knowledge of one or more programming languages, an understanding of animation or design techniques, detailed knowledge of gaming and gaming principles, super-attention to detail, or a background in quality control or assessment, then join us creating the future of gaming.

    Cerinte

    • Ability to communicate complex technical problems concisely and professionally to technical and non-technical audiences and with all levels of the organization
    • Ability to work independently in a fast-paced environment and manage multiple projects while maintaining a high quality of work
    • Experience with different types of disc-based and other forms of media hardware and software.
    • Resourceful, proactive and innovative - identifies issues and implements solutions, as required.
    • Troubleshooting experience with hardware, software, and network connectivity issues
    • Knowledge of Windows OS (XP, Vista, 7) & Microsoft Office
    • Strong customer service orientation, team player, organized and attentive to details
    • Advanced English skills (both written and verbal)
    Nice to have:
    • Experience working in a shift-work environment

    Responsabilitati

    Responsibilities:
    • Check in out media to local teams in accordance to current EA policies
    • Ensure that all media created in the local lab follows current RPM security requirements
    • Ensure that all media requested gets to the required teams in timely manner
    • Create and update department documentation & run books
    • Monitor and report out media inventory levels
    • Maintain local site hardware/software and troubleshoot issues
    • Resolve service requests for local teams
    • Raise and track incidents as they appear and escalate them when needed
    • Interface with EA RPM local customers and with EA RPM partners

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