TECHNICAL SUPPORT LMS SPECIALIST (TIER-2)
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About Veeam Software
Veeam® recognizes the new challenges companies across the globe face in enabling the Always-On Enterprise™, a business that must operate 24.7.365. To address this, Veeam has pioneered a new market of Availability for the Always-On Enterprise™ by helping organizations meet recovery time and point objectives (RTPO™) of less than 15 minutes for all applications and data, through a fundamentally new kind of solution that delivers high-speed recovery, data loss avoidance, verified recoverability, leveraged data and complete visibility. Veeam Availability Suite™, which includes Veeam Backup & Replication™, leverages virtualization, storage, and cloud technologies that enable the modern data center to help organizations save time, mitigate risks, and dramatically reduce capital and operational costs, while always supporting the current and future business goals of Veeam customers.
Founded in 2006, Veeam currently has 43,000 ProPartners and more than 216,500 customers worldwide. Veeam's global headquarters are located in Baar, Switzerland, and the company has offices throughout the world. To learn more, visit https://www.veeam.com.
3+ years of Support, Testing or similar experience
Experience with Salesforce.com or similar CRM is required.
Excellent communication skills, interpersonal skills
Strong organization skills with the ability to manage many projects simultaneously
English knowledge from Intermediate level
Strong technical proficiency and the ability to learn complex systems quickly
Manages learning content in all Learning Management Systems (LMS) that education team uses
Proactively monitors LMSes for issues
Provides Tier-2 (main contact point on technical issues for Tier-1 support, and other internal teams when needed) technical support (adjusting settings, quick PHP/JS development to fix the issue, escalation to platform’s vendor) for LMS which consists of 3 parts:
LMS core functionality
Additional functionality (modules, add-ons, etc.)
Develops modules and fixes bugs in LMS in urgent cases
Proactively manages knowledge base of feedback, issues and feature requests
Writes specifications and test cases for the new features in LMSes according to department’s business needs.
Employment in a growing dynamic company
Modern energetic multicultural environment
Interesting people, an excellent team of professionals
Extensive opportunities for professional growth and career
Flexible work schedule
An extended medical insurance policy
Partial compensation of costs on fitness