TECHNICAL SUPPORT LMS SPECIALIST (TIER-2)
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Employer: | Veeam Software |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 28.05.2016 |
Remote work: | On-site |
At Veeam, we’re obsessed. With the challenges we get to tackle. With the brilliant people we get to learn from. With the diverse culture we build every day through our people.
We've evolved into a multi billion-dollar company that's leading the data protection industry, but our culture of openness means everyone is heard and supported.
3+ years of Support, Testing or similar experience
3+ years of PHP, JavaScript, CSS and HTML development experience (.NET is a strong advantage)
Experience with Salesforce.com or similar CRM is required.
Excellent communication skills, interpersonal skills
Strong organization skills with the ability to manage many projects simultaneously
English knowledge from Intermediate level
Strong technical proficiency and the ability to learn complex systems quickly
Manages learning content in all Learning Management Systems (LMS) that education team uses
Proactively monitors LMSes for issues
Provides Tier-2 (main contact point on technical issues for Tier-1 support, and other internal teams when needed) technical support (adjusting settings, quick PHP/JS development to fix the issue, escalation to platform’s vendor) for LMS which consists of 3 parts:
LMS core functionality
Integration APIs
Additional functionality (modules, add-ons, etc.)
Develops modules and fixes bugs in LMS in urgent cases
Proactively manages knowledge base of feedback, issues and feature requests
Writes specifications and test cases for the new features in LMSes according to department’s business needs.
Employment in a growing dynamic company
Modern energetic multicultural environment
Interesting people, an excellent team of professionals
Extensive opportunities for professional growth and career
Flexible work schedule
An extended medical insurance policy
Partial compensation of costs on fitness
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