TECHNICAL SUPPORT LMS SPECIALIST (TIER-2)

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Employer: Veeam Software
Domain:
  • Education - Training
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 28.05.2016
    Remote work: On-site
    Short company description

    At Veeam, we’re obsessed. With the challenges we get to tackle. With the brilliant people we get to learn from. With the diverse culture we build every day through our people.

    We've evolved into a multi billion-dollar company that's leading the data protection industry, but our culture of openness means everyone is heard and supported.

    Requirements

    3+ years of Support, Testing or similar experience
    3+ years of PHP, JavaScript, CSS and HTML development experience (.NET is a strong advantage)
    Experience with Salesforce.com or similar CRM is required.
    Excellent communication skills, interpersonal skills
    Strong organization skills with the ability to manage many projects simultaneously
    English knowledge from Intermediate level
    Strong technical proficiency and the ability to learn complex systems quickly

    Responsibilities

    Manages learning content in all Learning Management Systems (LMS) that education team uses
    Proactively monitors LMSes for issues
    Provides Tier-2 (main contact point on technical issues for Tier-1 support, and other internal teams when needed) technical support (adjusting settings, quick PHP/JS development to fix the issue, escalation to platform’s vendor) for LMS which consists of 3 parts:
    LMS core functionality
    Integration APIs
    Additional functionality (modules, add-ons, etc.)
    Develops modules and fixes bugs in LMS in urgent cases
    Proactively manages knowledge base of feedback, issues and feature requests
    Writes specifications and test cases for the new features in LMSes according to department’s business needs.

    Other info

    Employment in a growing dynamic company
    Modern energetic multicultural environment
    Interesting people, an excellent team of professionals
    Extensive opportunities for professional growth and career
    Flexible work schedule
    An extended medical insurance policy
    Partial compensation of costs on fitness

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