Technical Support Agent - Spanish

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  • Customer support - Client service
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
  • Actualizat la: 17.11.2016
    Scurta descriere a companiei

    Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We believe in working together to build a brighter future, celebrating the entrepreneurial spirit that lives inside us all, and marrying innovation with action. Dell is proud to offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.


    Essential requirements:

    - University education, preferably technical degree or Microsoft certifications
    - Up to two years’ experience that shows good knowledge of Microsoft Operating Systems local and remote administration and Microsoft Office family applications
    - Fluency in English and Spanish
    - Excellent communication and customer service skills
    - Flexibility to work shifts

    Desirable requirements:

    - Experience of providing remote IT support


    Key responsibilities:

    - Identify issues, investigate root causes and recommend solutions to reported problems
    - Provide technical guidance in activities associated with identifying, prioritising and resolving problems by telephone and e-mail
    - Screen, refer, and diagnose internal inquiries and work requests relating to PC maintenance
    - May prepare help desk incident reports and assist in hardware and software evaluation
    - Participate in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

    Alte informatii


    Our people are the most critical component of our long-term success and their health and well-being are our priority. You will enjoy a comprehensive, locally competitive benefits package.