Technical Support Agent - Czech
Acest job nu mai este activ!
Vezi toate job-urile DELL TECHNOLOGY SRL active.
Vezi toate job-urile Technical Support Agent - Czech active pe Hipo.ro
Vezi toate job-urile in Customer support - Client service active pe Hipo.ro
Vezi toate job-urile in IT Hardware active pe Hipo.ro
Vezi toate job-urile in IT Software active pe Hipo.ro
Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We believe in working together to build a brighter future, celebrating the entrepreneurial spirit that lives inside us all, and marrying innovation with action. Dell is proud to offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.Cerinte
- University education, preferably technical degree or Microsoft certifications
- Up to two years� experience that shows good knowledge of Microsoft Operating Systems local and remote administration and Microsoft Office family applications
- Fluency in English and Czech
- Excellent communication and customer service skills
- Flexibility to work shifts
- Experience of providing remote IT support
Dell Services develops and delivers solutions that enable clients to maximize returns on IT investments, drive efficiencies and reduce costs. Working with highly skilled technical advisors, you will:
- Identify issues, investigate root causes and recommend solutions to reported problems
- Provide technical guidance in activities associated with identifying, prioritising and resolving problems by telephone and e-mail
- Screen, refer, and diagnose internal inquiries and work requests relating to PC maintenance
- May prepare help desk incident reports and assist in hardware and software evaluation
- Participate in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.