Second Level Support – Virtualized Platforms

Stefanini IT Solutions was founded in Brazil by Marco Stefanini in 1987. Today, Stefanini is a global services provider, delivering offshore, onshore and nearshore outsourcing, IT consulting, systems integration, application and strategic staffing services to mid-size and large companies around the world.

• Experience in administrating one or more of the following platforms: VMWare Administration, Microsoft Windows Server 2008 or 2012, Linux editions.
• Good understanding & experience with storage technologies.
• Experience with high-availability design.
• Basic experience working with IP networking, networking protocols and understanding of security related technologies including encryption, IPsec, PKI, VPNs, firewalls, proxy services, DNS and access-lists.
• Experience with Backup software and strategies.
• Fluent English.
• Willingness to learn new things and to work in shifts (24x7).
• Team player.
• Highly motivated.

• Ensure server availability compliance to Service Level Agreements.
• Perform system administration and management functions for Microsoft Windows Server, Linux.
• Provide Level 2 server operating system support.
• Configure hardware, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
• Promote and maintain server patch management practices.
• Support and maintain HW configuration and firmware level agreed.
• Facilitate knowledge sharing by creating and maintaining detailed and comprehensive documentation and diagrams.
• Assure maximum level of support on incident resolution. Provide feedback on escalations. Comply with the Service Level Agreements.
• Initiate and provide details about the infrastructure changes that need to be implemented. Test and feedback on future changes. Implement approved changes in the agreed timeframes.
• Provide solutions and create procedures for the L2 team colleagues to apply in solving incidents.
• Identify and propose new problem tickets. Participate in the root cause analysis of the problems.