Warranty Claims Specialist with German

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Angajator: Genpact
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
  • Actualizat la: 24.06.2016
    Scurta descriere a companiei

    Genpact (NYSE: G) stands for “generating business impact.” We are a global leader in digitally-powered business process management and services. We architect the Lean DigitalSM enterprise through our patented Smart Enterprise Processes (SEPSM) framework that reimagines our clients’ operating models end-to-end, including the middle and back offices. This creates Intelligent OperationsSM that we help design, transform, and run. The impact on our clients is a high return on transformation investments through growth, efficiency, and business agility. For two decades, first as a General Electric division and later as an independent company, we have been passionately serving our clients.
    Today, we generate impact for a few hundred strategic clients, including approximately one-fifth of the Fortune Global 500, and have grown to over 75,000 people in 25 countries, with key offices in New York City. The resulting business process and industry domain expertise and experience running complex operations are a unique heritage and focus that help us drive the best choices across technology, analytics, and organizational design. For additional information, visit www.genpact.com. Follow Genpact on Twitter, Facebook, LinkedIn, and YouTube.

    Our Romanian offices are located in Bucharest (Hermes Business Campus, Pipera) and Cluj-Napoca (United Business Center).


    What are we looking for?

    An advanced German level is mandatory and you will also need a good level of English to do the job right.
    You will work as part of a large and friendly team so it’s important to be a team player.
    We like customer management skills as well as a keen eye for details and problem solving attitude.
    And we will value your willingness to learn!


    What will your job be about?

    A Warranty Claims Specialist is responsible for dealing with claims and general enquiries received from customers and providing a superior customer experience at all times in a prompt, courteous, clear and concise manner. At the same time, as you know the IT systems best, your job will be to update all information there. You will give solutions for all requests and ensure that your clients have the best possible answers and are always happy.

    Alte informatii

    What do we offer?

    A long-term career within dynamic and constantly growing multinational environment and a fresh and enthusiastic team.
    The promise for unparalleled learning opportunities, adapted to your needs and supporting your growth.
    An attractive compensation package including: performance based bonus, meal tickets, life & medical insurance.

    We welcome you to be our next Genpacteer!

    Genpact stands for “generatingbusiness impact.” We are the largest international provider of businessservices in Romania. We architect the Lean DigitalSMenterprise through a unique approach that reimagines our clients’ middle andback offices to generate growth, cost efficiency and business agility. Ourhundreds of clients include more than one-fourth of the Fortune Global 500. Wehave grown to over 70,000 people in 25 countries, with over 4000 colleagues inour European centers.
    If you want to find out more about Genpact andhow you can Learn. Grow. Succeed., visit our career website http://www.youyourself.ro/ and like our Facebook page https://www.facebook.com/YouYourself.ro/?ref=aymt_homepage_panel and https://www.facebook.com/GenpactRomania/?ref=aymt_homepage_panel.
    Our Romanian offices are located in Bucharest(Iride Business Park, Pipera) and Cluj-Napoca (United Business