Customer Support Specialist with German - Brasov

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Employer: Computer Generated Solutions Romania
Domain:
  • Others
  • Customer Support - Client Service
  • IT Hardware
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • Brasov
  • Updated at: 25.05.2016
    Short company description

    CGS is an American outsourcing company, owning one of the largest support centers on the Romanian market. CGS is listed in the first 15 best companies of its kind in the world; meanwhile, our client portfolio includes company in Forbes Top 500, as well as top European companies.

    We offer extensive training sessions and we stand for promoting people from within: more than 90% of out managers started in our company on entry-level positions.
    As an employee of CGS you may choose to have a flexible schedule, with the possibility to work full time or part time according to your availability.

    We also provide an attractive package (salary, health insurance, performance bonuses, food coupons and other benefits)

    Requirements

    We are in the business of helping people: we provide client support and technical issue solutions for the clients who need it. Therefore we are looking for colleagues who are self motivated, detail-oriented and well organized, with excellent communication and interpersonal skills.
    Are you proficient in German?
    Do you have medium English skills?
    Do you have some experience with hardware and software issues?
    Are you able to work independently and efficiently meet deadlines?
    Then join our team, we are glad to welcome you!

    Responsibilities

    - Help the customers: provide client support and technical issue resolution via phone and e-mail
    - Providing help for installing and configuring computer hardware operating systems and applications;
    - Troubleshooting system and network problems and diagnosing and solving hardware/software faults;
    - Provide support, including procedural documentation;
    - Respond within agreed time limits to call-outs;
    - Work continuously on a task until completion (or referral to third parties, if appropriate);
    - Prioritize and manage many open cases at one time;
    - Establish a good working relationship with customers and other professionals