Customer Care with English

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Employer: Computer Generated Solutions Romania
Domain:
  • Others
  • Customer Support - Client Service
  • Sales
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • BUCHAREST
  • Updated at: 25.05.2016
    Short company description

    CGS is an American outsourcing company, owning one of the largest support centers on the Romanian market. CGS is listed in the first 15 best companies of its kind in the world; meanwhile, our client portfolio includes company in Forbes Top 500, as well as top European companies.

    We offer extensive training sessions and we stand for promoting people from within: more than 90% of out managers started in our company on entry-level positions.
    As an employee of CGS you may choose to have a flexible schedule, with the possibility to work full time or part time according to your availability.

    We also provide an attractive package (salary, health insurance, performance bonuses, food coupons and other benefits)

    Requirements

    We are in the business of helping people: we resolve customer questions, complaints and requests via telephone. Are you proficient in English ? Can you work in the afternoon and night schedule? Are you very skilled in using a computer? If so, we are glad to meet you!

    We are looking for colleagues able to meet results as requested by management and prove to be a client oriented person. If you pay attention to detail and accuracy, have problem analysis and problem-solving skills, we invite you to apply for this job.
    Experience in related fields Customer Care is desired, but not mandatory.

    Responsibilities

    - Resolve customer questions, complaints and requests via telephone.
    - Respond promptly to customer inquiries
    - Perform customer verifications
    - Manage customers' accounts
    - Offer customer support using different software applications.
    - Record details of actions taken