Technical Support Engineer with German

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Employer: Veeam Software
Domain:
  • Engineering
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 19.05.2017
    Remote work: On-site
    Short company description

    At Veeam, we’re obsessed. With the challenges we get to tackle. With the brilliant people we get to learn from. With the diverse culture we build every day through our people.

    We've evolved into a multi billion-dollar company that's leading the data protection industry, but our culture of openness means everyone is heard and supported.

    Requirements

    Fluent German (reading/writing/speaking), good English
    Familiarity with at least some of the following areas:
    Windows OS 2008(r2) & 2012(r2) advanced user or administrative level
    UNIX and/or Linux knowledge
    Practical understanding of TCP/IP (OS, firewalls configuration)
    Ability to quickly learn, understand and explain technical information
    Ability and desire to take ownership of client issues through resolution
    Excellent time management skills
    Ability to work in a fast-paced environment

    Responsibilities

    Responsible for handling new cases according to the Veeam Service Level Agreement (SLA); providing initial support, diagnosing problems and determining the need for escalation
    Fortify client relationships focused on 100% customer satisfaction
    Document all customer interactions (emails, calls, etc.) accurately and within SLA in our CRM tool
    Ensure proper and consistent communication of issue status to customers, sales representatives and senior engineers
    Perform troubleshooting and analysis, including log file investigation

    Other info

    Preferred requirements:
    Familiarity with VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, DB (SQL/Oracle)

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