Operations Specialist with Russian

With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

Join us and work for one of the largest PC vendors in the world! Our client is a well-known multinational information technology company which provides products, technologies, software, solutions and services to consumers in all kind of sectors. Everything they do, they do to make technology more practical, usable, and valuable to their customers. Be part of a team who stares down obstacles on a daily basis!

The Operations Specialist works in a pan-European, multicultural and multilingual channel business environment. He/she is responsible for the daily operational support to a set of Channel Partners. Transaction processing activities are outsourced to a Transaction Processing Center, so that the ROS can support new sales initiatives, and manage growth (new customers, new product lines).

Joining our team, you will benefit of strong growth plans, working with a global organization who provides you with the tools and resources you will need to succeed, training, courses for your personal and professional development, fun activities with your team (team buildings).

Requirements

- University degree;
- Advanced knowledge of English and Russian languages;
- Basic PC and Microsoft Office tools knowledge;
- Customer service mentality;
- Excellent communication and training skills;
- Ability to handle conflict situations;
- Problem solving abilities;
- Detailed CO process knowledge;
- Team player, networking capabilities;
- Good organization skills, structured approach;
- Ability to prioritize workload based on business and team needs;
- Quality awarenes: ability to manage high volume of work with accuracy, meet agreed deadlines for action and feedback;
- Channel Business knowledge;
- High level Product Knowledge (CO product portfolio).

Responsibilities:
- Provide daily operational support to Partners via telephone and e-mail – be easy to reach;
- Manage and coordinate any order scheduling/prioritization requests with the supply chain organizations to meet partner expectations;
- Conduct regular operational reviews (current status and issues) with Partner Operational staff;
- Provide training and information on CO processes and tools to Partners as needed, in collaboration with the Country support in the respective country;
- Manage the daily interaction with the Transaction Processing Center, find solutions to queries and issues raised and provide coaching and training as needed;
- Ensure that agreed service levels are met;
- Proactive backlog monitoring of orders using different tools and reports - work to avoid escalations;
- Provide continuous visibility of the order backlog situation to partners and company stakeholders, in collaboration with the respective Country Support;
- Ensure structured and high quality communication related to issues affecting the order backlog to both Partners and Sales and Business Units;
- Manage the claims processes. Ensure resolution of all channel partner physical and financial claims;
- Deal with all written or verbal requests from the partners (inquiries, complaints, etc);
- Provide partners with solutions when problems arise, efficiently utilizing the company network.

Job Code: 210416AI