Shift Leader with Spanish

At Ericsson you’ll have a unique opportunity. The chance to use your skills and imagination to push the boundaries of what’s possible. To create never-seen-before solutions to some of the world’s toughest problems. You’ll be challenged. But you won’t be alone. You’ll be part of a team of like-minded innovators, all driven to go beyond the status quo to build what comes next. At Ericsson you can be an explorer, a change maker and a force for good.

Qualifications:
You enjoy working with people from around the world and across various disciplines. You are self-motivated, with the drive to solve problems and expand your knowledge.



Knowledge in:
Two or three years of experience in Telecom Operations environment, Front Office / Back Office / Incident Management (Mandatory)
- Mobile 2G/3G/4G networks (Mandatory)
- CORE, VAS, BSS
- Transmissions related knowledge (PDH,SDH, IP)

You should also have:
- A University diploma or equivalent, plus
- A minimum 3 years in Core area or Radio
- Advanced Spanish level
- Ability to understand involving complex networks, services and systems.
- Fluent written and spoken English and Spanish language (Mandatory)
- Able to work in shifts, during weekends and legal holidays.
- Highly organized and methodical working in an intense and demanding environment.
- Able to work in team in multi-cultural environment with strong analytical capabilities working with others to reach a resolution.

Main responsibilities include:
- Surveillance of alarms & events & faults occurred in the radio access and transmission access network;
- monitoring of key performance indicators for the radio access and transmission access network;
- Troubleshooting and fault management for the alarms & events observed;
- Reception and registration of calls from field, 3PP or projects
- Dispatching and coordination of field engineers, in case of incidents occurred at sites that need local support;
- Notification / escalation to 3PP, when it is the case;
- Escalation to the next support line, for cases that need advanced trouble-shooting;
- chasing all the alarms & events & faults in the associated ticketing systems;
- providing updates/feedback about operational activities at the management requests;
- perform regular reports.

Mandatory: In order to qualify for the job - a minum of 3 years experience in Core or Radio area