Microsoft Partner Network Help Advisor

It’s a time of exciting change and new thinking at Microsoft. We’re focused on improving the day-to-day lives of our customers, delivering meaningful impact through ground-breaking technology and providing a truly unified experience.

Through incredible services like OneDrive and Xbox Live powering a Mobile First, Cloud First world, we deliver a positive blend of work and play across different devices, locations and users. Across digital life, we’re reinventing productivity.

In order to fuel this change, we need people prepared to challenge convention, question the status quo and collaborate with likeminded individuals that don’t fear failure but see it as a necessary step toward making a mark on the world.

If shaping a better, more exciting future is what motivates you, you’ll be in good company.

Find out more about Jobs at Microsoft Romania and apply.

•Design, administration and/or support experience.
•Knowledge of Microsoft concepts such as Partner, Cloud Services and On Premise products.
•Background of working with Windows Server 2008R2 or 2012R2, including IIS and Microsoft SQL
•Experienced with troubleshooting methods such as root cause analysis
•Fluency in English is mandatory, spoken and written
•Ability to work in shifts overlapping with the US time zone is mandatory

The successful candidate will work within a team of support professionals focused on resolving our Partners’ programmatic issues. This requires scoping the Partner’s expectations and collaborating with others to meet those expectations in the shortest possible time. This includes providing Partner and Microsoft internal stakeholders with reliable technical solutions and a consistently exceptional service experience. This involves reactive remote support, working with and collaborating with colleagues in EMEA, Asia and the US.

•Using broad and in-depth product/program knowledge to provide and facilitate the responsive delivery of solutions and information to Partners and internal Microsoft stakeholders
•Provide solutions to complex problems that satisfy our Partners worldwide. This involves dealing with difficult situations including complaint handling, sensitive Partners and mission critical support;
•Build customer and partner loyalty through customer orientation, responsiveness and accountability;
•Work in an international environment and collaborate with your team to provide high-level support;
•Attend and own triage meetings with local or remote engineers/agents to share knowledge and efficiently develop customer solutions;
•Develop and deliver internal trainings/workshops in specialty areas; document knowledge specific to frequently performed solutions
•Assist in representing Microsoft in any forum (i.e. seminars, technical or marketing, conferences event)
•Perform mentoring and assisting of Regional Service Center agents to ensure the quality of service.
•Use sophisticated tools to analyze complex problems and develop solutions to meet customer needs.
•Assist in representing Microsoft in the support community.

In return we will give you:
•Training: On-going In-depth training with current and emerging products and technologies
•Benefits: Medical program, Sports benefits, Lunch vouchers
•Compensation: Competitive salary package
•Flexible working: Mobile phone, laptop - required to work onsite at the Microsoft Campus.