Customer Services Backoffice with German

UPA Solutions este o companie ce oferă o gamă largă de servicii printre care furnizarea de servicii de recrutare, selecție de personal și formare profesională. Compania aflată în continuă dezvoltare are în prezent un număr de peste 25 colaboratori în patru centre de contact, Bucureşti, Botoşani, Brăila şi Alba Iulia, urmând să deschidă în perioada următoare, noi puncte de lucru. Expertiza echipei din cadrul UPA Solutions în domeniul serviciilor de resurse umane permite companiei noastre să asigure servicii de calitate alături de garanția identificării candidaților potriviți dinamicii companiilor-client. Pentru mai multe informatii vizitati site-ul: www.upasolutions.ro

- Superior proficiency in German (C1 level);
- Ability to articulate in writing in German rapidly, accurately and in a structured manner;
- Proficiency in MS office applications;
- 2+ years of relevant experience working in Customer service, preferably for a leading hotel chain, travel background;
- Ability to work under pressure and handle stress.

- Upload and update the flash sales on the website of Secret Escapes, based on the contracts closed by Secret Escapes with various hotels and companies. Uploading of sales will imply a combination of selecting various predefined fields and giving a description of services provided, such as additional perks, etc.
- Upload on the website a brief description of negotiated services. This narrative will be visible to members throughout the flash sale.
- Assist the customer support department in responding to queries from customers
- Respond the queries coming from hotels and suppliers (rate amends, closeout dates, up to date rooming lists)
- Contact the Secret Escapes Merchandising team by e-mail/Skype for additional details with regard to contracts with hotels, flash sales, etc.
- Perform price-checking of offers to assess offer competitiveness

- Attractive work environment within a dynamic team
- Motivating salary package based on personal achievements
- Career development within a multinational company