Collection Analyst with English Skills (Job number #1522140)

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Qualifications:

- advanced English - this is our company language
- high customer service orientation
- negotiation skills
- strong initiative
- ability to prioritize
- strong time management skills
- team player
- structured thinker and analytical skills
- comfortable working with numbers
- problem solving and reconciliation skills
- multicultural working experience a plus
- any other language is a plus

To be able to adequately perform the following tasks a sorrow training programme with onsite face to face and remote training facilities will be delivered to all new employees. To ensure success, coaching and mentoring are a constant in the first months learning period.
The daily job consists in:
- effectively apply trained collection strategies;
- build a close relationship with a portfolio of assigned customers (by phone and email)
- identify, negotiate, implement payment solutions and overcome customer process inefficiencies
- document actions taken and determine future collection steps in a centralized system
- identify delays due to disputes
- identify root causes of problems and assign the issue towards the responsible department in order to resolve; to follow up internally to ensure timely resolution and to increase customer satisfaction
- establish international relationships with departments in HPE worldwide (credit, order management, sales, accounting etc) to agree upon customer solutions to implement;
- demonstrate sound judgment, prompt follow-up, and timely structured escalations;
- identify "at risk" customers and engages key contacts (credit and sales) to resolve issues