Internal Services Commercial Representative with French

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Employer: Schneider Electric
Domain:
  • Customer Support - Client Service
  • Sales
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 15.11.2017
    Remote work: On-site
    Short company description

    Schneider Electric's purpose is to empower all to make the most of our energy and resources, bridging progress and sustainability for all. We call this Life Is On.

    Our mission is to be your digital partner for Sustainability and Efficiency.

    We drive digital transformation by integrating world-leading process and energy technologies, end-point to cloud connecting products, controls, software and services, across the entire lifecycle, enabling integrated company management, for homes, buildings, data centers, infrastructure and industries.

    We are the most local of global companies. We are advocates of open standards and partnership ecosystems that are passionate about our shared Meaningful Purpose, Inclusive and Empowered values.

    Recognized as the world’s most sustainable company in 2021 by Corporate Knights Global 100 Index

    Requirements

    Requirements:

    • Education: Technical – Electrical Bachelor’s Degree with 2-4 years of work experience
    • Fluency required in English and French
    • Min 3 years Technical Support, Sales and/or customer service experience required
    • Working electrical knowledge is a plus
    • Good working skills with IT tools / apps and databases
    • Demonstrate flexibility and an ability to learn quickly
    • Excellent interpersonal, communications and time management skills
    • Ability to develop and maintain customer rapport
    • Strong verbal and written communication skills are required
    • Strong desire to excel in a fast paced sales environment
    • Focused, goal oriented, and have a competitive nature
    • Able to multitask, set priorities, and take ownership of any project given to them

    Responsibilities

    Mission:

    Increase number of assets tracked in the Instal Base database and boost the revenue generated by services offered to the respective customers. The main focus for the ISCR will be to grow the renewal rate of service contracts and increase the capture rate of assets coming out of factory warranty. Areas of focus for the representative will include finding incremental revenue and driving current service sales initiatives, while building a strong communication with the relevant sales people. He/she will utilize excellent products/solutions/services and customer knowledge to act as a consultant for customer's present and future needs.

    Responsibilities:

    • Track and update according to requirements Instal Base assets within the working database
    • Analyze and recommend targeted offers based on the IB data; analyse targeted customers for field services in company CRM
    • Pre-sales on services – identify potential service maintenance contracts through pro-active offer presentation in outbound calls and sales techniques applied to IB customers
    • Transfer leads generated by sales activity to responsible Sales team within countries and follow-up on progress completion of sale
    • Identify new incremental Field Services opportunities based on accumulated experience
    • Maintain documentation for assigned tasks (Salesforce.com, IB Suite etc)
    • Collaborate with Marketing on new services launches
    • Maintain close cooperation with field service marketing and business development
    • Provide relevant product/process training to other team members
    • Liaise between customers, Services Teams (Sales and Field) and Marketing regarding Services Quality, Timeliness and Offer
    • Maintain up-to-date knowledge of Schneider Electric products/solutions/services and competitor strengths, weaknesses and applications. Apply knowledge of Schneider Electric products/solutions/services to customer's needs
    • Act as back-up for the colleagues within the same team
    • Other duties may be assigned

    Other info

    What we offer:

    • Competitive and rewarding salary package
    • Well-being workshops
    • Hands on training and access to our technical labs
    • Exposure to a multicultural and dynamic environment
    • Development Plan through Career path and coaching
    • Cool site environment
    • Employer with high focus on Sustainability
    • Diversity and Inclusion - integral part of the company's history, culture and identity

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