IT Helpdesk with German and English
I FUTURE belongs to a Group of companies with multinational presence across various parts of the globe.
Our goal is developing individuals by building a strong foundation towards their employable future, supporting both personal and corporate goals.
�University degree or student
�Fluency in German and English
�Strong Windows OS and MS Office skills
�Strong problem solving skills
�High motivation, flexibility and productivity
�Respond to requests for technical assistance
�Diagnose and resolve technical hardware and software issues
�Research questions using available information resources
�Advise user on appropriate actions
�Follow standard help desk procedures
�Administer help desk software
�Redirect problems to appropriate resource
�Identify and escalate situations requiring urgent attention
�Track and route problems and requests and document resolutions in knowledge base
�Stay current with system information, changes and updates
Working schedule (Monday to Friday): full time (8h) or part time (4/6h) shifts between 07:00 and 22:00.
Opportunity of training abroad (Germany or Austria).