Service Desk Technician with Spanish

At Ericsson you’ll have a unique opportunity. The chance to use your skills and imagination to push the boundaries of what’s possible. To create never-seen-before solutions to some of the world’s toughest problems. You’ll be challenged. But you won’t be alone. You’ll be part of a team of like-minded innovators, all driven to go beyond the status quo to build what comes next. At Ericsson you can be an explorer, a change maker and a force for good.

Requirements:

Excellent command of English and Spanish languages, for operational availability
Network knowledge - 2G and 3G knowledge (as a plus)
Technical University background.
Stress resistance, Perseverance, Accuracy and Customer focus
Takes initiative
Multi-tasking capabilities

Key Responsibilities:

Works with the applications for trouble ticket management and work orders
Handles mailbox, escalations and chasing on trouble tickets
Dispatches work orders to the Field Engineers and follows-up until closure
Interacts with other Engineers or Technicians, customer technical staff and other groups within Service Delivery organization
24/7 activity within GNOC, working in day & night shifts