Front Office Technician with Spanish or French

At Ericsson you’ll have a unique opportunity. The chance to use your skills and imagination to push the boundaries of what’s possible. To create never-seen-before solutions to some of the world’s toughest problems. You’ll be challenged. But you won’t be alone. You’ll be part of a team of like-minded innovators, all driven to go beyond the status quo to build what comes next. At Ericsson you can be an explorer, a change maker and a force for good.

- Bachelor�s Degree in Computer Science, Electric/Telecom Engineering, Information Technology or related fields or relevant equivalent experience
- Knowledge in Telecom Networks, network elements and telecom services
- Previews work experience in CORE Circuit Switch/Packet Switch and/or VAS/BSS is a plus
- 1 year experience in a Telecom Environment or relevant field
- Good knowledge of IT
- Certifications: Any Certification related to Telecom shall be an added advantage

- Network surveillance: 1st level of support and preventative maintenance
- Monitoring, troubleshooting, fault acknowledgement and analysis
- Trouble ticket management
- Maintains the service delivery level within the agreed SLAs
- Follow-up on incidents, and interact with next level of support.
- Interprets / understands technical information and prepares technical documentation
- Solve standard problems based on the existing procedures
- Work with the application for trouble ticket management
- Controls and manages complex technical situations/projects under pressure calm and professionally
- Work in an international environment, with customers and suppliers
- Use effectively telecom knowledge to manage faults and customer demands