Customer Support with German
Noi suntem GENPACT - o companie globala de servicii profesionale, ce pune accent pe transformare.
Gandim prin design. Visam lumea digitala. Rezolvam problemele cu date. Re-imaginam procesele si inovam continuu. Transformarea se intampla aici.
La nivel mondial, cei peste 77.000 de angajati lucreaza in parteneriat cu peste 100 de companii listate in topul Fortune 500.
In Europa, Genpact are 11 centre de livrare in: Romania, Polonia, Olanda, Slovacia si Marea Britanie totalizand peste 5000 de angajati, ce vorbesc 23 de limbi straine si interactioneaza cu 60+ de clienti.
In Romania, Genpact este cel mai mare furnizor international de servicii, pentru clienti globali.
Suntem prezenti pe piata locala din 2005 si ne-am dezvoltat in timp ca unul dintre cei mai mari angajatori de pe piata romaneasca, avand peste 3500 de angajati in Bucuresti si Cluj Napoca.
Serviciile noastre acopera domenii variate: operatiuni in domeniul financiar-contabil, de achizitii si contract management, suport IT dar si consultanta de business.
What are we looking for?
An advanced German level is required and you will also need a good level of English to do the job right.
You will work as part of a large and friendly team so it�s important to be a team player.
We like customer management skills as well as a keen eye for details and problem solving attitude.
We are offering you a career therefore we will value your willingness to learn!
What will your role be about?
-Strive for quality work in handling phone calls, administering data bases and other customer service activities
-Provide support for users requests for hardware, software, network and service issues
-Log and keep records of users queries
-Participate in preparing customer reports
-Develop action plans and coordinate their implementation in order to resolve operation issues
You will learn how to work in a virtual environment, interacting with colleagues and clients all over the globe.
How can you make a difference? Understand your customer�s needs and exceed its expectations with a friendly and can-do attitude.
What do we offer?
-A long-term career within dynamic and constantly growing multinational environment and a fresh and enthusiastic team
-The promise for unparalleled learning opportunities, adapted to your needs and supporting your growth
-An attractive compensation package including: performance based bonus, meal tickets, life & medical insurance + many other benefits
We welcome you to be our next Genpacteer!