Customer Support Engineer (with French)

ATEXIS is an international company dedicated to Customer Support Engineering activities. As a "Solution" subsidiary of the ALTEN Group, ATEXIS combines the skills of 800 collaborators united within a network of subsididaries based in France, Germany, Romania and India.

We are recruiting Customer Support Engineers (with French).

Requirements:

- Technical educational background could be an advantage
- Experience in customer support could be an advantage
- Technical/Service desk awareness
- Customer-oriented attitude
- Ability to handle difficult and demanding customers
- Strong communication skills, both written and verbal
- Problem solver, results driven
- Attention to details, excellent analytical skills
- Flexible, well-motivated team player
- A medium or advanced level in French and English is required.

Main responsibilities:
- Ensure support for electrical application according to the customer process
- Resolve customer issues (bugs/accesses or accounts unavailability/corrupted data)
- Support ticket analysis
- Maintain contact with customers, providing responses when needed and ensuring documentation of any investigation and follow-up
- Diagnosis using case standards and application documents

What we offer:
• Professional development opportunities within the company
• Competitive Salary and Benefits
• Foreign language courses, trainings
• Health and Wellness


You can apply online through HiPo or send your application directly to office@atexis.ro.