Customer Support Engineer (with French)
This job is no longer active!
View all jobs Atexis active
View all jobs Customer Support Engineer (with French) active on Hipo.ro
View all jobs Customer Support - Client Service active on Hipo.ro
View all jobs IT Hardware active on Hipo.ro
View all jobs IT Software active on Hipo.ro
ATEXIS is an international company dedicated to Customer Support Engineering activities. As a "Solution" subsidiary of the ALTEN Group, ATEXIS combines the skills of 800 collaborators united within a network of subsididaries based in France, Germany, Romania and India.Requirements
We are recruiting Customer Support Engineers (with French).
- Technical educational background could be an advantage
- Experience in customer support could be an advantage
- Technical/Service desk awareness
- Customer-oriented attitude
- Ability to handle difficult and demanding customers
- Strong communication skills, both written and verbal
- Problem solver, results driven
- Attention to details, excellent analytical skills
- Flexible, well-motivated team player
- A medium or advanced level in French and English is required.
- Ensure support for electrical application according to the customer process
- Resolve customer issues (bugs/accesses or accounts unavailability/corrupted data)
- Support ticket analysis
- Maintain contact with customers, providing responses when needed and ensuring documentation of any investigation and follow-up
- Diagnosis using case standards and application documents
What we offer:
• Professional development opportunities within the company
• Competitive Salary and Benefits
• Foreign language courses, trainings
• Health and Wellness
You can apply online through HiPo or send your application directly to firstname.lastname@example.org.