Customer Support Engineer (with French)

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Employer: Atexis
Domain:
  • Customer Support - Client Service
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Iasi
  • Updated at: 13.12.2016
    Short company description

    ATEXIS is an international company dedicated to Customer Support Engineering activities. As a "Solution" subsidiary of the ALTEN Group, ATEXIS combines the skills of 800 collaborators united within a network of subsididaries based in France, Germany, Romania and India.

    Requirements

    We are recruiting Customer Support Engineers (with French).

    Requirements:

    - Technical educational background could be an advantage
    - Experience in customer support could be an advantage
    - Technical/Service desk awareness
    - Customer-oriented attitude
    - Ability to handle difficult and demanding customers
    - Strong communication skills, both written and verbal
    - Problem solver, results driven
    - Attention to details, excellent analytical skills
    - Flexible, well-motivated team player
    - A medium or advanced level in French and English is required.

    Responsibilities

    Main responsibilities:
    - Ensure support for electrical application according to the customer process
    - Resolve customer issues (bugs/accesses or accounts unavailability/corrupted data)
    - Support ticket analysis
    - Maintain contact with customers, providing responses when needed and ensuring documentation of any investigation and follow-up
    - Diagnosis using case standards and application documents

    Other info

    What we offer:
    • Professional development opportunities within the company
    • Competitive Salary and Benefits
    • Foreign language courses, trainings
    • Health and Wellness


    You can apply online through HiPo or send your application directly to office@atexis.ro.