IT Support Level 1 with French

Angajator: Genpact
Domeniu:
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 14.12.2017
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    Cerinte

    What are we looking for?

    An advanced French level is mandatory and you will also need a good level of English to do the job right.
    You will work as part of a large and friendly team so its important to be a team player.
    We like customer management skills as well as a keen eye for details and problem solving attitude.
    And we will value your willingness to learn!

    Responsabilitati

    Job description:

    How about being the single point of contact in IT matters, for your client? Be it phone, chat, e-mail or ticketing platforms your support is highly valued and appreciated! You will learn how to work in a virtual environment, interacting with colleagues and clients all over the globe.
    How can you make a difference? Understand your customers needs and exceed its expectations with a friendly and can-do attitude.
    - Providing support for user requests around hardware, software, network and service issues
    - Coordinate incident resolutions with Level 2 and Level 3 staff
    - Logging and keeping records of user queries