Customer Service Specialist

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Angajator: Hubgets
Domeniu:
  • Customer support - Client service
  • IT Software
  • Vanzari
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 15.05.2017
    Remote work: On-site
    Scurta descriere a companiei

    Our product, Hubgets is a teamwork app that helps teams from around the world communicate in real-time and improve their productivity, while having fun😉

    Find out more about life at Hubgets, check out our Instagram feed @HubgetsHug

    Cerinte

    As part of our Sales team, you'll play an important role as you will be helping customers make the most of their Hubgets experience. You will cater to customers' needs, voicing them to our teams. In not so many words, you take care of our customers, we take care of you.

    • Bachelor's Degree (B.S.) or final-year students
    • Minimum 1 year of experience working with customers
    • Excellent English communication skills, both in writing and verbal
    • High level of motivation for making customers happy
    • Great customer service skills
    • Problem solving and learning abilities
    • Familiarity with online communication tools and channels
    • Knowledge of the international software industry
    • E-commerce and SaaS are considered a plus.
    • Master another foreign language such as Spanish, Italian, French, German, Arabic, Turkish, Portuguese is considered a plus.

    Responsabilitati

    • Respond to customer needs, cases, issues or concerns on different online media channels (email, phone, chat, community, social media)
    • Guide active clients to different organizational resources - website, blog, video tutorials, social channels
    • Manage critical customer situations
    • Provide first level of support for our Hubgets sofware and SaaS offering
    • Manage and escalate customer needs and requests for product assistance in first phases of sales process (product&services information, demos)
    • Qualify leads, check and refer profiles in our CRM
    • Work with other colleagues so that they can respond accordingly to FAQ, new ideas, observations, opportunities, insights and quality assurance issues
    • Request feedback from customer to improve service on daily basis
    • Implement research campaigns (satisfaction)
    • Implement email and phone selling campaigns and promotions
    • Follow up with and convert leads that signed up

    Alte informatii

    If that's the place where you want to be and grow, come on over. Help people around the world to enjoy instant teamwork and 100% fun 😎

    Send your resume to jobs[at]hubgets.com

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