Functional Support with French

Employer: Vauban
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Ilfov
  • Abroad
  • Updated at: 20.09.2017
    Short company description

    Vauban is a great independent Romanian Group with more than 9 years of sustainable and healthy growth. We do focus on innovation, learning, entrepreneurship and capacity to find new solutions. The company figures are +300 consultants, +100 clients, having locations in Romania and France.
    Our teams daily deliver Technology Services as consultancy (missions at clients’ premises), and also from our delivery center (integration & application development in digital and BI, Software as a Service management, Production, security and infrastructure).
    Vauban is also the Romanian partner with Top premium software editors, leader in data governance and security, being responsible to integrate the solutions and to ensure local support.

    Requirements

    Bachelor Degree
    Experience in Customer Support

    English: fluent
    French: fluent

    Management Skills
    Operational Skills
    Communication Skills
    Flexibility - Adaptability
    Ability to make Decisions
    Analytical Skills
    Initiative



    Responsibilities

    As a Support Analyst in a very dynamic environment, you will ensure support for the Banks Application

    User training: Ensure knowledge of users is up to date on the applications

    Manage of all incidents raised by the users up to their resolution.

    Analyze the incidents thoroughly (logs analysis,etc)

    Escalate the incidents to appropriate development team when required. Liaise with relevant IT teams regarding new functional and technical enhancements.

    Your good analytical skills and ability to summarize key messages, your good communication skills, your adaptability and self control will enable you to succeed in your support mission

    Other info

    Benefits:
    Competitive remuneration and benefits package, based on qualifications and experience;
    Promotion possibilities and development of a career plan;
    A modern working environment: open, informal, fun atmosphere
    Yearly bonus per company policy;
    Type of the contract – undetermined period