IT Support Engineer Level 2 (French Advanced)

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Employer: Inetum Romania
Domain:
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 16.07.2019
    Remote work: On-site
    Short company description

    About Inetum, Positive digital flow:

    Inetum is an IT services company that provides digital services and solutions and a global group that helps companies and institutions to get the most out of digital flow. The Inetum group is committed towards all these players to innovate, continue to adapt and stay ahead. With its multi-expert profile, Inetum offers its clients a unique combination of proximity, a sectorial organization and solutions of industrial quality. Operating in more than 26 countries, the Group has nearly 27,000 employees and in 2020 generated revenues of €1,965 billion.

    Inetum Romania is an important player in the IT services and solutions market in our country, with over 15 years of activity. It is a stable, growing and profitable company with over 500 employees who provides IT consulting services, infrastructure and software development assistance, digital services implementation and support.

    In an Agile format, our teams work on cloud initiatives, application development, business intelligence, automation and digitalization projects that contribute to the profit and evolution of our clients. The diversity of our projects offers team members the opportunity for learning and growth. The company had a turnover of 20 million EURO in 2021.

    Requirements

    High level of knowledge with OS: Windows 7, Windows server 2008
    MS Office 2003, 2007 and 2010: Word, Excel, PowerPoint, Access, Outlook
    Network: WAN, LAN, vLAN, NAT, routers, switches, firewalls, load balancing
    Experience with Windows Servers: Active Directory, Exchange
    Virtualization: Citrix, VDI, Virtual Desktop
    Working with security groups, access to the NAS resources, AD security groups, LDAP
    Functional skills:
    Understanding of computer systems
    Operating understanding of multiple applications
    High level of knowledge with Computer Security Basics: RSSI, filtering, auditing regulator
    Desktop and application management rights profile management
    Understanding and formalization of processes
    Coordination remote resources to implement the process
    Standardize and enforce IT standards
    Understanding the multi-SI heterogeneous systems and multi-OS
    Experience working with ITIL concepts: incident management, problem management, service management

    Personal skills:
    Communicative and dynamic person
    Hard working and dedicate
    Education: University IT Engineer, Polytechnics, Cybernetics
    Languages: Fluent French and English

    Responsibilities

    Local support for users
    Identify incidents and requests for user services, make a first diagnosis
    Interface with IT service providers for the resolution of incidents, problems and service requests
    Monitoring of remote teams and raises tickets
    Make time resolution on statistics and monitoring SLAs
    Identify all clearances by the application process
    Resumption of new processes, formalize, document and validate with stakeholders
    Apply the processes in the projects or in the context of new arrivals
    Ensure that a new person has their work environment (PC, phone, in windows, Coordinate the various stakeholders (external) to obtain the necessary resources to achieve the process
    Coordinate with officials to know in advance the profiles of new hires
    Ensure the deletion of accounts and IT resources, data archiving when starting an employee
    Administration of AD user accounts 2008: local admin OR
    Outlook client configuration
    Publishing applications according profile
    Firewall filtering rules, opening roads network IP telephony

    Other info

    • Interesting salary conditions
    • Undetermined period of contract
    • Career plan (professional, academic and financial)
    • Medical insurance
    • Official trainings and certifications
    • English, French, soft skills trainings
    • Financial products trainings
    • Lunch tickets
    • Yearly professional evaluation
    • Financial benefits based in the company partnerships
    • Professional and friendly working environment
    • Professional infrastructure
    • Join a multinational team
    Company description:
    Vauban is an innovative and growing Business processes & IT services company. Continuously looking for new talents, Vauban delivers IT services and newest business solutions for main companies in the region. Working with top 100 premiums companies in several industries, Vauban is leading projects in Romania and abroad.
    By joining Vauban, You will be part of a successful team composed of Romanian and international competences, that will allow you to evolve your career and to succeed your projects.
    With Vauban you will work in a challenging and stimulating environment, where professional and personal development go hand in hand.
    Once you join our team, various key-benefits are at your disposal:

    Diversity of missions – in Romania and/or abroad
    A career in Vauban makes you benefit from continuous new experiences. Every new project is a chance to benefit from new experience, to develop your knowledge’s curve and to contribute positively to its success. The diversity of the projects will guarantee a rich and comprehensive career with exposure to the latest technologies. You will progress not only by learning from other team members, but also by sharing your knowledge and know-how.

    A broad range of Premium clients
    You will perform missions with Top 100 Romanian and international companies. Vauban delivers several innovative projects with latest technologies.

    A positive environment
    You will work within a professional and dynamic team where you can be responsible of your achievements, in a work life balanced environment.

    A challenging learning environment
    Vauban provides several training programs by giving access to learning environment and documentation. Transversal methodologies will help you to perform your skills. A Senior Consultant is responsible for following your own achievement of several KPIs.

    Financial stability
    For more than 6 years of activity on the Romanian market, Vauban have been proven a continuous sustainable and healthy growth. This long-term growth is the result of our Clients loyalty, driven by the Vauban capacity to deliver clear added-valuable services in the market.
    Social & sportive life
    Every month Vauban organizes at least one event with all teams. These events are an opportunity to socialize and share good times with your colleagues.
    Vauban promotes the participation to some sportive events (associations, tournaments, cross, sports).
    Workshops are done in new places, outside Bucharest.

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