Junior Help Desk Officer - banking sector

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Angajator: Inetum Romania
Domeniu:
  • Banci
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 14.03.2018
    Remote work: On-site
    Scurta descriere a companiei

    About Inetum, Positive digital flow:

    Inetum is an IT services company that provides digital services and solutions and a global group that helps companies and institutions to get the most out of digital flow. The Inetum group is committed towards all these players to innovate, continue to adapt and stay ahead. With its multi-expert profile, Inetum offers its clients a unique combination of proximity, a sectorial organization and solutions of industrial quality. Operating in more than 26 countries, the Group has nearly 27,000 employees and in 2020 generated revenues of €1,965 billion.

    Inetum Romania is an important player in the IT services and solutions market in our country, with over 15 years of activity. It is a stable, growing and profitable company with over 500 employees who provides IT consulting services, infrastructure and software development assistance, digital services implementation and support.

    In an Agile format, our teams work on cloud initiatives, application development, business intelligence, automation and digitalization projects that contribute to the profit and evolution of our clients. The diversity of our projects offers team members the opportunity for learning and growth. The company had a turnover of 20 million EURO in 2021.

    Cerinte

    - Hardware experience (PC, Printers, Scanners, Deskphones, Smartphones, Tablets, Videoprojectors, Switch, Routers, Videoconference Systems)
    - MS Windows XP,7 and 8
    - MS Server 2008- 2012 – basic knowledge
    - MS Office (Word, Excel, Outlook) - advanced knowledge
    - Microsoft Active Directory, DNS, DHCP, Exchange general knowledge, SCCM
    - Networking concepts
    - English: advanced level
    - Excellent communication skills
    - Support services aptitudes
    - At least 1yr experience
    - Cat B driver license considered an advantage
    - University degree in related field considered an advantage

    Responsabilitati

    Provides timely and effective first level advice and support to incoming requests and incident reports;
    - Responds to inquiries for assistance;
    - Installs hardware and software according to the procedures;
    - Follows the daily operations procedures;
    - Helps maintain the computing equipment inventory;
    - Assists with maintenance of directory services and user accounts;
    - Creates, modify or delete users based on in-place procedures;
    - Diagnoses, repairs and/or follows up the service process for faulty end-user equipment

    Alte informatii

    Benefits:

    • Interesting salary conditions
    • Undetermined period of contract
    • Career plan (professional, academic and financial)
    • Medical insurance
    • Official trainings and certifications
    • English, French, soft skills trainings
    • Financial products trainings
    • Lunch tickets
    • Yearly professional evaluation
    • Financial benefits based in the company partnerships
    • Professional and friendly working environment
    • Professional infrastructure
    • Join a multinational team

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