English Customer Support - Full-Time

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Employer: rinf.tech
Domain:
  • Customer Support - Client Service
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 11.02.2017
    Remote work: On-site
    Short company description

    More than 13 years have passed from 2006, when our adventure begun. Our purpose was to become a reliable partner for businesses and organizations that aim to grow and architect their future within their industry and outside of it.

    We are passionate innovators, with a taste for creativity, brave vision and out-of-the-box thinking. This is why we built partnership with some of the leader companies in Robotics, Automotive and Computer Science.

    During the last years we developed our own product: MATT, the robot for automated QA testing. We are now living a wonderful adventure promoting MATT, sharing ideas and getting in touch with a diverse and enriching constellation of enterprises.

    The quality of our work and the trustworthiness of our brand made us into who we are now: an organization composed of over 400 skilled, diverse, enthusiast and motivated people, with a variety of technological expertise, working in an inspiring and creative environment. We deliver innovative digital products and services, supporting our partners’ growth and consequentially growing ourselves.

    People & Culture

    At RINF TECH you'll find a team of people that embrace and encourage diversity, that are driven by passion for performance. We welcome initiative with enthusiasm and encourage people to follow their intuition and build a solid argument for the thing they believe in. Your voice is heard! We are a driven and inclusive team, whose purpose is to make our clients lives easier and their companies successful. The most important thing is that we value our people, not only as employees, but as individuals: we support and appreciate each personality, because for us different is unique. We are passionate about technology. Our hobby is also our field of work and that shows in everything that we do.

    Requirements

    We are looking for a full-time English Technical Care Agent to join our team!
    You will be involved in a dynamic blend of car device expertise and customer care service environment.

    Advanced level of English
    Listening skills
    Computer skills
    Customer service orientation
    Ability to understand technical processes
    Open to lean and to provide new solutions where required
    Able to manage a reporting process
    Flexibility and team oriented attitude

    Responsibilities

    Ensuring the technical support for IT users
    Answering users’ questions via phone or e-mail
    Troubleshooting the problems and transferring all the support requests which cannot be troubleshooted

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