Service Desk with German/Swedish

At Ericsson you’ll have a unique opportunity. The chance to use your skills and imagination to push the boundaries of what’s possible. To create never-seen-before solutions to some of the world’s toughest problems. You’ll be challenged. But you won’t be alone. You’ll be part of a team of like-minded innovators, all driven to go beyond the status quo to build what comes next. At Ericsson you can be an explorer, a change maker and a force for good.

Service Desk is the first line of contact with our corporate customers. A Service Desk technician will be able to work in a multinational, multi-customer environment. A Service Desk technician is usually exposed to multiple departments and communication tools. Main responsibilities will be TT triage and dispatch, handling escalations and TT life-cycle.
Service Desk presents a very dynamic job, with both technical and communication responsibilities.

Requirements:
- Mandatory: Excellent command of English and German/Swedish languages, for operational availability
- Mandatory: Network knowledge - 2G and 3G knowledge (as a plus)
- Mandatory: Technical University background.
- Added benefits: Stress resistance, Perseverance, Accuracy and Customer focus
- Added benefits: Takes initiative
- Added benefits: Multi-tasking capabilities

Key Responsibilities:
- Works with the applications for trouble ticket management and work orders
- Handles mailbox, escalations and chasing on trouble tickets
- Dispatchers work orders to the Field Engineers and follows-up until closure
- Interacts with other Engineers or Technicians, customer technical staff and other groups within Service Delivery organization

Benefits

• Working in a dynamic and energetic team

• Medical and health insurance

•Lunch vouchers

• Sport allowance partially reimbursed by the company

• Training plan

• Career plan

Mandatory: In order to qualify for the job advanced knowledge of German/Swedish & English is required.