Software Support Specialist - with German language (m/w)

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Employer: ATOSS Software
Domain:
  • Customer Support - Client Service
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Timisoara
  • Updated at: 04.05.2017
    Remote work: On-site
    Short company description

    With our software products, we digitize workforce planning and workforce deployment processes in companies and thus improve the work-life balance for millions of employees worldwide. We enable companies to involve their employees in these processes and better take their wishes into account when organizing working time. In this way, we help companies work more creatively, intelligently and humanely, revolutionizing the interplay between profitability and humanity.

    Requirements

    Sehr gute Kenntnisse der deutschen Sprache
    Bereitschaft zur Erforschung komplexer Software-und IT-Systeme
    Fähigkeit mit unterschiedlichen Anwendergruppen zu kommunizieren (IT, HR)
    Sie arbeiten effektiv und können Prioritäten setzen
    3-5 Jahre berufliche Erfahrung in Microsoft Windows Umgebung (Linux/Unix ist von Vorteil)

    Responsibilities

    Hoch professionelle technische und fachliche Betreuung unserer Bestandskunden und Partner per Telefon und Fernwartung
    Dokumentation, Analyse und Bearbeitung komplexer Kundenprobleme und Anfragen
    Erarbeitung und Test von entsprechenden Lösungen
    Schnittstelle zwischen Benutzern und Entwicklung

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