Software QA & Customer Service Internship
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Established in 2013, INSOFTDEV is a Technology company committed to deliver excellence in providing software development services, help desk and telemarketing for businesses operating in Transportation, Tourism and convergent industries.
With offices in Iasi (Romania) and London(United Kingdom), we target to become one of the most respected Software houses in the region.
- English - working language level
- Proactive, independent worker
- Excellent communication and customer service skills
- Very good computer skills
- Responsible, well organized, extremely thorough, open, assertive, proactive, analytical and logical person
- Familiarity with online communication tools and channels
- Provide administrative supportive for quotes, orders, projects and ad hoc purposes
- Lead Generation � identify potential sales opportunities
- Diary management and appointment setting
- Market research � questionnaires on customer satisfactions
- Contacting existing customers and ensuring they are receiving a positive
- Participate in the full application life cycle from design to development, testing, deployment, and support.
- Take in charge new incidents (inbound calls, emails and provide support following troubleshooting procedures and using specific applications
- Follow up incidents where necessary (call back the clients, communicate with the internal departments on escalated issues)
- Provide the clients with information regarding the status of their incidents
During your internship period you will develop and contribute directly to our innovative products.
When the internship is over, if we enjoy your activities so far and you demonstrate commitment and involvement, be prepared for an offer to be hired.
Send us your CV at the following email address firstname.lastname@example.org and few words about your interests areas and expect a beer invitation if you get the internship.
What we offer:
- Working in a leading Software company
- You will get a chance to learn new things, be always up to date with latest technologies and methodologies;
- A challenging work environment;
- Career opportunities
- Discounts for sport facilities;
- Team buildings;
- Possibility to work as software developer later.
- You will be part of a team of young, talented IT professionals.