Procurement TOOLS Support Specialist

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Cerinte

Bucharest, Pta Presei area, 2 office days/week
• Knowledge of procurement digital tools such as SpendHQ, Coupa, Sievo, SAP (in order of importance)
• Experience in business, configuration and process support as well as incident management
• Solid procurement functional knowledge: Complete Source-to-Pay (S2P) process understanding
• System / admin capabilities: workflow configuration
• Support framework: Ticketing tools (ServiceNow, Jira)
• Data governance / master data management understanding
• English proficiency (French also represents and advantage)
• Minimum 3 years experience in responsible procurement within international organizations
• Organized, autonomous, concise, meticulous
• Strong service mindset
• Structured and organized
• Ability to train and communicate clearly
• Open-minded, comfortable interacting with various stakeholders in a transforming and multi-cultural environment
• Strong Project Management skills

Responsabilitati

RESPONSIBILITIES:
- Administer procurement tools (iSave, Guided Buying): user access, roles, workflows, and configuration
- Provide L1/L2 support: incident resolution, root cause analysis, escalation management
- Monitor and improve service performance: track SLAs, ticket volumes, resolution time
- Drive user adoption: deliver training sessions, develop user guides, support change management
- Lead continuous improvement: collect business requirements and manage enhancement backlog
- Coordinate stakeholders: work with IT, procurement teams, and external vendors
- Reporting & data: Produce KPIs (usage, savings, compliance) + Ensure data quality and consistency
- Maintain documentation: Knowledge base, processes, release notes

Performance Indicators

Objective 1 – iSave Data Quality & Reporting Reliability
• Achieve ≥ 98% data completeness on mandatory iSave project fields.
• Perform monthly quality checks on 100% of projects exceeding defined savings thresholds.
Objective 2 – iSave Operational Excellence
• Resolve ≥ 95% of support requests within agreed SLA.
• Process 100% of access management requests within 3 business days.
• Complete quarterly closing activities on time with 0 critical overdue actions.
Objective 3 – Guided Buying Adoption & Content Quality
• Maintain 100% of strategic categories covered by validated Guided Buying content.
• Review and update Guided Buying content for priority categories at least four times per year.
Objective 4 – Guided Buying Continuous Improvement & User Experience
• Deliver at least 4 business improvements or new features per year.
• Achieve a user satisfaction score ≥ 4.2/5 through annual user surveys.

Beneficii

• Bonus de performanta
• Prime ocazii speciale (ex: Paste, Craciun, 8 mar etc)
• Abonament medical
• Asigurare de viata
• Training-uri
• Cursuri
• Certificari/Atestate
• Decontarea transportului
• Plata / compensare ore suplimentare
• Poate alege beneficiile dorite in limita unui buget
• Zile libere suplimentare
• Program de lucru flexibil
• Teambuilding-uri / excursii
• Petreceri/evenimente companie
• Laptop
• Telefon mobil
• Fun / Relax Area
• Tichete de masa
• Tichete de vacanta
• Tichete cadou