Quality Customer Complaint (F/M) - Marquardt

Main Tasks of the Position

• Receiving customer complaints;

• Registering complaints in accordance with the established procedure;

• Technical analyze of parts coming from field failures

• Coordinating the control activities of the suspect product;

• Participating and verifying the implementation of the measures given to the customer;

• Reporting and informing the customer on the progress of the remediation process;

• Closing the process and remedying complaints;

• Developing work instructions for the suspect product sorting team;

• Monitoring results of sorting actions, internal communication of these results;

• Monthly consultation of customer portals, internal communication of quality system performance level (e.g. ppm, number of complaints, number of parts complained about, deliveries on time, etc.);

• Planning, conducting and documenting specific internal audits;

• Communicating audit results to stakeholders

Technical Requirements

• Minimum 1 year experience in quality;

• Experience in customer relations is an advantage;

• Good knowledge of technical drawing;

• Knowledge of IATF 16949;

• Knowledge/experience with: FMEA, Control Plan, Ishikawa, QRQC, Pareto Analysis, 8D Report, SPC/MSA;

• Knowledge/experience in quality audits.

• Knowledge of written and spoken English.

• Good communication skills (oral and written);

• Good interpersonal and teamwork skills;

• Customer orientation;

• Good analytical skills; work under pressure; to respect and meet deadlines; to work in a well-organized and structured system; to intervene quickly and spontaneously to solve problems.