Digital Safety Specialist with Spanish and English (Bulgaria)

*Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.︀︋︇️︄︊︉︋​︂︆︄︄​︁︁︎︌​︈︂︇︍​︈︆︅️︊︄︈︌︊︎︂︎

Are you ready to take the next step in your career and achieve your next challenge?
If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria!

Required qualifications:

• Fluent in Spanish
• B2 or higher English language skill
   

• Availability to work full-time, Monday to Sunday, in shifts covering 24/7, in a work from office setup based in our Sofia TELUS Tower office
• High attention to detail
• Comfortable processing sensitive information
• Strong ability to defend decisions and provide context with logical reasoning
• Ability to identify patterns in behavior to enhance decision-making
• Strong organizational and time management skills to deal with shifting priorities and high volumes of work
• Experience investigating fraud, spam, or other types of inappropriate information is an asset
   

• Review user-generated back-office information, which may include sensitive or potentially disturbing content, and ensure compliance with established policies
• Take prompt and appropriate action on information that violates guidelines or poses risks
• Stay updated on internal policies to ensure accurate implementation
• Identify and analyze patterns to proactively address potential risks
   

• Work in the amazing TELUS Tower - right in the heart of Sofia
• Modern personal gym with breathtaking 360° panoramic view to fuel your wellness journey
• Vibrant chill & gaming zones to recharge and have fun
• Join our Spanish community and be part of an incredible, friendly team
• 50+ benefits and services to choose from
• Additional health insurance
• Employee Рeferral Program: Refer your friends and get an additional bonus
   

• Relocation Bonus: €1,500 Gross (paid in 2 instalments) - to support relocation and initial rent costs
• 30 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
• Fully paid training
• Stable job and career development opportunities
• Attractive salary

Benefits

• Performance bonus
• Relocation bonus
• Flexible work schedule