Customer Care Specialist with French

Short company description

We are the leading technology recruitment and selection consultancy in Romania, working on highly specialized technologies for permanent and interim positions. Since our inception in 2001 as the first specialized IT recruitment agency in Romania we supported over 400 national and global clients in acquiring strategic IT talent for their business.

We are deeply passionate about technology and highly responsible about our work. We understand the pressure of the business and the fact that you need fast and quality results. Therefore we always go for the extra mile to deliver the best IT&C talent for your business, no matter how challenging the project may seem.

Requirements

- Previous experience in customer service or a similar customer support role
- Excellent written communication skills in French (advanced level – mandatory)
- Strong organizational skills, attention to detail, and ability to work independently
- Positive, solution-oriented mindset with a strong focus on customer satisfaction
- Empathy and the ability to quickly understand customer needs
- Interest in technology and improving digital customer experiences

Responsibilities

- Provide timely and efficient customer support via written channels (email and ticketing systems), ensuring high-quality responses and adherence to SLAs
- Handle incoming customer requests and ensure proper resolution, including follow-ups when needed
- Use and help improve support tools (such as ticketing platforms) to streamline workflows and increase efficiency
- Contribute to the improvement of customer support processes by identifying optimization opportunities
- Analyze customer feedback and escalate technical or complex issues to relevant internal teams
- Monitor customer reviews and public feedback platforms, encouraging users to share their experience

Other info

We are looking for a customer-focused, communicative, and detail-oriented Customer Care Specialist to join a dynamic support team. In this role, you will play a key part in ensuring an excellent user experience and maintaining high levels of customer satisfaction and loyalty.