Customer Quality Specialist (24 months)

Are you eager to take your career to the next level? If yes, we encourage your application for the Customer Quality Specialist (24 months) role!

In this role you will support all aspects of the Quality Management System (QMS). This includes process training, with a focus on the Rapid Response process. The position also helps with various quality operations for multiple types of products and processes and in the process of continuous improvement

By joining us as an Customer Quality Specialist (24 months) in Cluj-Napoca, this role can be a strong foundation for your future career within Emerson. We encourage advancement and offer tangible development opportunities!

In This Role, Your Responsibilities Will Be:

• Managing the Rapid Response and Warranty processes (customer complaints and support requests) while providing support for products manufactured in Wessling, including participation in root cause analysis and follow-up activities.

• Applying strong knowledge of quality tools (e.g., 5Why, Ishikawa) to lead and coordinate cross-functional teams in identifying root causes, defining corrective and preventive actions, and ensuring these actions are assigned, tracked, and implemented through the Quality Management System.

• Ensuring the timely registration, evaluation, and resolution of customer complaints, while analyzing root cause data to identify quality trends and drive the effective implementation of corrective and preventive actions.

• Maintaining and continuously updating the customer support request database, as well as preparing and delivering accurate weekly reports on assigned cases.

• Utilizing Business System platforms effectively to analyze customer support requests and support data-driven decision-making.

• Monitoring and reporting performance indicators to management, particularly focusing on response times for solutions or action plans within the Rapid Response process at Business Unit level.

• Supporting risk assessment activities related to customer issues and contributing to product recall processes within the factory, ensuring compliance with internal procedures.

Who You Are:

You partner with others to get work done. You acquire data from multiple and diverse sources when solving problems. You provide timely and helpful information to individuals across the organization.

You build and deliver solutions that meet customer expectations. You break down objectives into appropriate initiatives and action.

For This Role, You Will Need:

• University background in an engineering discipline or equivalent

• Minim 2 years in production processes, in industrial environment

• Knowledge of continuous improvement techniques 

• Experience in managing and implementing continuous improvement projects

• Proficiency in English language (verbal and written)

• Good knowledge of Microsoft Office applications (Excel, Work and PowerPoint) 

Preferred Qualifications that Set You Apart: 

• Knowledge in CRM

• Working experience as: manufacturing engineer, quality engineer and process quality engineer or similar

Our Culture and Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives--because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.