SBS Senior Operations Analyst

The SCOR Business Solutions (SBS) team operates within SCOR as part of its specialty insurance and reinsurance activities. The SBS Operations team provide support of day-to-day operational tasks, production of internal and external reports, process improvement and system enhancements. 

• The SBS Operations Analyst will support the SBS Operations team with the following:

  • Review, update and create process documentation.

  • Centralisation of business-as-usual (BAU) reporting to SCOR Bucharest, including creating documentation where necessary. 

  • Support the Syndicate timetable which will include Month Close, Regulatory Returns, Analytical Segmentation or Operational Management Reporting. 

  • Support with process improvements.

  • Support the team with defining and monitoring KPIs and proactively highlight risks or service gaps. 

  • Analyse operational data to identify trends, inefficiencies, and improvement opportunities

  • Propose enhancements to improve accuracy, reduce cost, and increase operational throughput.

  • Ensure operational practices comply with regulatory standards, company policies, data protection, and audit requirements.

  • Contribute a business perspective where new technologies could advance the SCOR's analytical advantage which include but is not limited to Palantir, Azure DataBricks, Spark, Use/Integration/Build of AI Models.  

Key duties and responsibilities

Operational Analysis & Process Improvement

• Analyse end-to-end insurance operations across underwriting, policy administration, claims, and renewals.

• Identify process gaps, bottlenecks, and opportunities for automation or optimisation.

• Support the design and implementation of new workflows, standard operating procedures, and best-practice operational standards.

• Develop and track KPIs, dashboards, and operational reports for leadership teams.

Data & Reporting

• Collect, validate, and interpret operational and insurance-related data (e.g., loss ratios, turnaround times, performance metrics).

• Produce regular and ad-hoc reports for leadership, highlighting trends, risks, and improvement opportunities.

• Work with data, finance, and actuarial teams to ensure accurate data flows and reporting integrity.

• Collaborate with external stakeholders and manage external resources to meet regulatory reporting requirements, ensuring deadlines set by regulatory bodies are consistently achieved.

• Provide ongoing support for existing reporting processes, ensuring reliability, accuracy, and timely delivery to meet business needs

Systems & Technology Support

• Support the implementation and optimisation of core systems (e.g. Xuber, Open Box+, UP, Omega) platforms.

• Liaise with SCOR IT, SBS Product & Tech Team and vendors to resolve system issues, enhance functionality, and support upgrades.

• Provide user support, testing, and training for new system features.

Risk, Compliance & Quality Control

• Ensure operational processes comply with regulatory standards and company policies.

• Identify emerging risks and propose mitigation strategies.

• Help prepare documentation for regulatory reviews, audits, and internal governance activities.

Cross-Functional Collaboration

• Partner with all teams (e.g. underwriting, claims, product, finance) to streamline processes and support business objectives.

• Assist project managers in delivering operational initiatives and organisational changes.

• Support onboarding and training sessions for new hires or new operational processes.

• Build and maintain effective relationships with SCOR stakeholders, understanding their expectations, needs, and preferences to deliver tailored solutions.

Required experience & competencies

• Data visualization tools like Tableau/Power BI/SQL
• Good abilities to analyze, synthesize and present to others. 
• Be dynamic, curious, autonomous and proactive. 
• Ability to pay attention to details, be creative, and appreciate designing new systems and following them up until they are implemented. 
• Good knowledge of the Lloyds of London Market is a bonus

• Excellent People Skills 

  Required Education 

• Degree or higher education diploma (Bachelor or higher) in Business Management, Economics, Computer Science or related degree