Contract Management Analyst

Short company description

ALD Automotive & LeasePlan unveil Ayvens, our new global mobility brand which unites the two companies together under a single common brand. This new brand represents another strategic milestone in the company’s development to become the leading global sustainable mobility player.
With over 3.3 million vehicles managed across more than 44 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals.
At ALD Automotive | LeasePlan, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment, and collaboration. We aim to foster an organization that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
ALD Automotive | LeasePlan will rebrand to Ayvens across all 44 countries by 2025.

Requirements

University degree/diploma (e.g. in business, management, economics, etc)
Intermediate MS Office (Excel);
Experience working in a multi-lingual international organization
English (fluent, verbally and written)
Excellent communication skills and customer oriented mindset
Strong analytical skills, and ability to solve a problem with a win-win negotiation approach
Ability to plan, prioritize and organize tasks to meet the defined SLAs
Creates personal standards for high-quality work
Interest in and knowledge of the car market is an advantage, but not a requirement

Responsibilities

Ensure that the contracts are handled correctly from both a commercial and legal point of view along with Ayvens customer support policies and procedures
Create Master Leasing Agreement and other required documentation; initiate, manage and check contracts signing
Update system with signed contract, set-up MLA activation in the system and validate signing
Action vehicle contract In-life changes requests
Receive pre-order request and create order in the system
Receive service change or data amendment request and update system with contract change within SLA
Process end of contract related activities
Responsible for carrying out a high-quality customer service by creating robust documentation and process mapping and be part of an end to end support of transition
Provide excellent customer service, with the ability to build productive relationships, conduct quality sample assesments and identify process improvements
Assisting department as needed/requested by line manager ( back up structure , required trainings)

Other info

25 days of annual leave;
1 sick day/year;
1 day off for your birthday;
Family Private healthcare subscription at Sanador/Regina Maria ;
Monthly budget in Benefit Platform;
Holiday gifts for Easter, Christmas through Benefits Platform;
Loyalty bonus at 3 and 5 years seniority in company;
Special events bonus (marriage, child birth, other);
Opportunities and trainings for ongoing professional growth and career advancement;
Hybrid work setup - 3 days/week in the office (Timpuri noi metro station);
Discounts for dental care from Edent clinic;
Massage in the office on Tuesday and Wednesday;