Reclaculations Specialist with Dutch

Short company description

ALD Automotive & LeasePlan unveil Ayvens, our new global mobility brand which unites the two companies together under a single common brand. This new brand represents another strategic milestone in the company’s development to become the leading global sustainable mobility player.
With over 3.3 million vehicles managed across more than 44 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals.
At ALD Automotive | LeasePlan, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment, and collaboration. We aim to foster an organization that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.
ALD Automotive | LeasePlan will rebrand to Ayvens across all 44 countries by 2025.

Requirements

University degree/diploma (e.g. in business, management, economics, etc)
English & Dutch (fluent, verbally and written)
2 years’ experience working in Customer Service
Intermediate MS Office (Excel, Access) skills
Familiarity with SAP ERP systems and tools an advantage
Continuous improvement mindset
Experience working in a multi-lingual international organization
Financial and Commercial skills + analytical ability

Responsibilities

Ensure that the recalculations are handled correctly from both a commercial and legal point of view along with Ayvens customer support policies and procedures;
Update as per request or proactively the system with recalculation details and contract changes:
Mobility contracts are (pro)active up-to-date, in accordance with actual mileage, equipment level of the object and lease service components;
Keeping the user's name and address details up to date during the contract;
Bulk changes during the contract term;
Responsible for carrying out a high-quality customer service by creating robust documentation and process mapping and be part of an end to end support of transition
Provide excellent customer service, with the ability to build productive relationships, conduct quality sample assessments and identify process improvements
Assisting department as needed/requested by line manager

Other info

25 days of annual leave;
1 sick day/year;
1 day off for your birthday;
Family Private healthcare subscription at Sanador/Regina Maria ;
Monthly budget in Benefit Platform;
Holiday gifts for Easter, Christmas through Benefits Platform;
Loyalty bonus at 3 and 5 years seniority in company;
Special events bonus (marriage, child birth, other);
Opportunities and trainings for ongoing professional growth and career advancement;
Hybrid work setup - 2 days/week in the office (Timpuri noi metro station).
Discounts for dental care from Edent clinic
Massage in the office on Tuesday and Wednesday;