Engineer 2nd line

Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.About this Role We are seeking an experienced professional to lead 2nd Line Operations for OSS provisioning systems within a complex, multi-vendor environment. The individual will ensure continuous, high-quality service delivery for OSS applications by applying advanced troubleshooting, automation, monitoring, and process optimisation practices. This role involves close collaboration with cross-functional teams, integration and configuration of new platforms, and driving improvements across operational processes and technology stacks.What you will do

• Administer and optimise provisioning and monitoring platforms, including critical OSS applications.
• Lead deep-dive troubleshooting, perform root cause analysis, and implement lasting corrective actions.
• Develop and maintain automated monitoring and incident detection solutions to support proactive operations.
• Support configuration management activities and contribute to technical project implementation.
• Mentor junior team members, providing technical guidance and knowledge sharing.
• Collaborate with 3rd party vendors to resolve complex or escalated technical issues.
• Work closely with NOC engineers and other Service Delivery teams to ensure effective coordination.
• Apply Incident, Problem, and Change Management processes (INM, PRM, SRM) in line with operational standards.
• Utilise ticket management systems and automated routing tools effectively.
• Maintain accurate and compliant operational documentation, including KEDB, inventories, operational guides, and workarounds.
• Ensure strong communication flow, effective escalation, and adherence to SLAs through proactive monitoring and reporting.

Who you are

• Experienced in developing and maintaining technical documentation and operational procedures.
• Skilled in Linux OS administration, application and database support, and telecom-related protocols.
• Proficient in one or more scripting/programming languages such as Python or Bash.
• Hands-on exposure to containerisation technologies such as Docker or Kubernetes.
• Strong understanding of virtualisation platforms including VMware vSphere/ESX or Microsoft Azure.
• Advanced knowledge of Oracle database administration and troubleshooting.
• Familiar with automation and digitalisation techniques in network operations.
• Fluent in English with strong communication and collaboration abilities.
• Aligned with ITIL practices, including role/access management, security controls, change and release processes, and documentation maintenance.
• Holds a university degree in Electronics, Telecommunications, IT, or Computer Science.
• Has a minimum of 3 years' experience in server/application operations and maintenance, and 3+ years in Linux and database operations.

Not a Perfect Fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.What's in it for you

- Hybrid way of working: 2 days per week/ 8 per month
- Medical and dental services
- Life and hospitalization insurance
- Dedicated employee phone subscription
- Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget.
- Special discounts for gyms and retailers
- Annual Company Bonus
- Ongoing Education - we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
- You get to work with tried and trusted web-technology
- We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.
- Special Paternal Program - 4 months of paid paternity leave

We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.

Worried that you don't meet all the desired criteria exactly? We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you're excited about this role but your experience doesn't align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.
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What skills you will learn Advanced OSS provisioning system methodologies and tools.Enhanced automation capabilities using scripting, containerisation, and monitoring technologies.Deeper understanding of ITIL-aligned service operations in large-scale telecom environments.Strengthened cross-functional communication, vendor management, and technical leadership abilities.VOIS Equal Opportunity Employer Commitment Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.Join Us At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.Alert Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud."
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