Senior Supervisor, Strategic Buying Services with French - Conduent

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Position: Senior Supervisor with French, Strategic Buying Services

• Region: EMEA;
• Working Hours: 9:00 -18:00 (Romania Time);
• Work Model: Fully remote.

Responsibilities: 

• Manage day-to-day responsibilities for a team (20+ members) and provide operational support within Procurement Services;
• Ensure service levels meet client requirements and contracted SLAs; 
• Manage HR-related topics; 
• Build and maintain client relationships, attend and lead regular client meetings; 
• Handle client communication and manage escalations;
• Mentor and train team members; 
• Conduct performance appraisals and prepare improvement plans;
• Act as a key contributor to standardization, automation and continuous process improvement initiatives;
• Lead and/or participate in operational improvement projects;
• Implement best practices across the team;
• Support recruitment and onboarding activities; set goals, delegate tasks, and monitor progress;
• Develop team members and promote learning initiatives; 
• Report directly to Operations Manager.

Requirements:  

• Fluent in French and English (written and spoken);
• Minimum 2 years of experience in People Management;
• Minimum 3 years of experience in the Procurement Domain; 
• Experience in a BPO company is a plus; 
• Experience managing larger Teams (15 + members).  

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.