Exp CX Training Professional-Fire

As a Customer Training Professional at Honeywell, you will play a pivotal role in shaping our training strategy and initiatives, driving our customer experience to new heights. Your expertise in fire detection, training methodologies, and content creation will be essential in designing and delivering comprehensive programs that empower our customers at every level.

Based in our Lugoj or Bucharest, Romania location, you'll work on a hybrid schedule. In this role, you will make a significant impact by: Enhancing customer experiences. Improving customer capabilities. Aligning with our customer experience strategy. Cultivating a customer-centric culture. Driving continuous improvement. Contributing to organizational growth and success

Hybrid work module with 3 days' work from Office and 2 days from home.

Honeywell

Honeywell Building Automation is transforming the way every building operates to help improve the quality of life for the people who use them. With a portfolio featuring software, hardware and services, Honeywell takes an outcome-focused approach to help building owners and operators improve safety and security, energy and operational efficiencies to create a better building experience.

Helping to Transform Buildings to be Safer and More Operationally and Energy Efficient

Purpose of the Position

To deliver product training and normative training for the Fire Detection and Voice Alarm Business Unit. This role ensures that customers and stakeholders gain the knowledge and skills necessary to effectively use and comply with standards related to our solutions.

Key Responsibilities

• Prepare and deliver national training sessions for partners in Rumania and frequently in other countries in Southeast Europe
• Develop and conduct online training programs for national and international audiences
• Create training materials, including presentations, programs, and schedules.
• Design and produce e-learning content using tools such as Articulate 
• Collaborate with subject matter experts from R&D, Marketing, Offering Management, and external partners to develop or update training curricula and content. 
• Create and update the current training curriculum as needed to ensure relevance and quality. 
• Deliver specialized training based on customer or sales requests. 
• Provide technical support as a deputy, gaining deeper product knowledge and understanding customer challenges.
• Technical support as deputy for technical support and to learn more about the products and the problems our customers

Must Have Skills

• Excellent communication and presentation skills. Strong team player with collaborative mindset. Proficient in MS Office; experience with Articulate is a plus 
• Technical knowledge of fire alarm technology and/or of Honeywell fire alarm technology (e.g., ESSER, NOTIFIER) is advantageous
• Expertise in normative and legislative requirements for fire alarm systems relevant to Romania and other countries in Southeast Europe
• Knowledge in the field of voice alarm systems is an asset 
• Language skills: strong command of English and Romania; any other Southeast Europe Language is a plus 
• Experience as a Fire Technician, Fire Engineer, Fire Detection Designer or Fire Sales Manager is a Plus
• Willingness to travel within Romania and frequently across Europe
• Experience working in national and international corporate business environments is a plus

Our offer

• Competitive remuneration and benefits. Opportunities for professional development and career advancement.
• Hybrid and flexible working arrangements
• Continued professional development and growth opportunities within a global team
• A culture that fosters inclusion, diversity and innovation. Market specific training and ongoing personal development
• Opportunities to work with the latest technology and new products
• A dynamic and inclusive work environment that fosters innovation and growth.
• A culture that fosters inclusion, diversity, and innovation in an international work environment
• Market specific training and ongoing personal development. Experienced leaders to support your professional development 

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!

#TheFutureIsWhatWeMakeIt #Hybrid