Head of Order Management

The Head of Order Management ensures the Order Management of the management expenses of SCOR with Third Party vendors across SCOR Group, in more than 10 countries, and through a centralized approach. Order Management is performed with ARIBA.

The Head of Order Management enforces accurate and efficient order processing, drives process improvements, and tracks key performance indicators.

Responsibilities includes onboarding and training team members, resolving complex order issues, coordinating with internal departments, generating performance reports, analyzing trends, and maintaining stakeholder communication. 

The position also ensures compliance with company policies and regulatory requirements, and supports documentation accuracy.

• Lead and support a team of order managers.

• Allocate task, help team to manage priorities, and monitor performance. 

• Conduct regular team meetings and check-ins. 

• Ensure order processing workflows are followed accurately and efficiently. 

• Identify and implement process improvements. 

• Monitor KPIs such as order accuracy, fulfillment time, etc.... 

• Onboard new team members. 

• Provide ongoing training and coaching. 

• Promote best practices and continuous learning. 

• Act as an escalation point for complex order issues. 

• Coordinate with internal departments (procurement, accounting, controlling, business owners) to resolve bottlenecks. 

• Generate and review performance reports. 

• Analyze trends and propose corrective actions. 

• Liaise with suppliers, customers, and internal teams. 

• Ensure alignment on priorities and timelines. 

• Ensure adherence to company policies and regulatory requirements. 

• Support maintenance of accurate documentation of procedures and decisions. 

• Leadership and team motivation 

• Performance management and KPI tracking 

• Strong knowledge of P2P (Procure-to-Pay) processes 

• Problem-solving skills 

• Cross-functional communication and coordination 

• Prioritization and crisis management 

• Talent development and coaching 

Required Education 

• Minimum Bachelor (Management & Administration or Accounting)

• Experienced Order management team lead > 10 years

• Fluent English mandatory 

• Good French level is a plus

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