Change management specialist

The role contributes to the standardization and rollout of SCOR's Change & Communications methodology, supports project teams through Change Impact Assessments (CIA) and Change Readiness Assessments (CRA), and ensures global stakeholders are engaged, prepared, and equipped for implementation.

Change Management Delivery for Transformation Projects:

• Lead or support the planning and execution of change activities across global projects.
• Conduct Change Impact Assessments (CIA), engaging with SMEs, process owners, and leadership to identify impacts on roles, processes, systems, controls, and behaviors.
• Drive Change Readiness Assessments (CRA) and develop mitigation actions.
• Identify and manage stakeholder segments, developing tailored engagement and communication plans in collaboration with Group communications.
• Support training needs analysis and development of training materials with functional teams.
• Prepare and facilitate change workshops, leadership briefings, and adoption sessions.
• Partner with project managers to integrate change deliverables into project plans and milestones.
• Track change risks, issues, and dependencies, escalating where needed.

• Monitor adoption KPIs and contribute to post-go-live stabilization and reinforcement

• Serve as an ambassador for SCOR's standardized Change Management methodology and SCOR Blueprint.
• Contribute to the creation, evolution, and rollout of change tools, templates, guidelines, and training.
• Support the Change Management community within SCOR, including coaching junior resources.
• Ensure consistent application of SCOR change governance across all assigned projects.
• Contribute to best-practice content, playbooks, and knowledge-sharing assets.

• Support end-to-end communications planning for transformation initiatives.
• Draft high-quality communications (emails, townhall materials, FAQs, intranet content, stakeholder packs).
• Ensure alignment of messaging across internal channels and stakeholders.
• Coordinate with Group Communications and People & Culture where required.

• Build trusted relationships with business leaders, process owners, product owners, and project sponsors.
• Act as the voice of impacted employees and functions in transformation discussions.
• Facilitate change-related discussions and support leadership in sponsorship responsibilities.

• Support the definition of adoption and readiness KPIs.
• Create and maintain change dashboards and executive reporting materials.
• Manage documentation and deliverables for project governance gates.
• Contribute to Transformation governance structures and steering committee materials when needed.

• 4+ years in Change Management, Transformation, PMO, HR Change, Business Process Reengineering, or equivalent.
• Experience delivering change in global or matrix environments.
• Familiarity with process-driven change, digital transformation, and organizational change.
• Experience working with senior stakeholders and cross-functional project teams.
• Exposure to the insurance or reinsurance industry (preferred, not mandatory).

Preferred Skill Set: 

• Strong understanding of Change Management methodologies (e.g., Prosci/ADKAR, Kotter, SCOR approach).
• Ability to conduct structured impact and readiness assessments.
• Excellent writing and communication skills with attention to detail.
• Experience in stakeholder mapping, engagement strategies, and communication planning.
• Solid analytical, problem-solving, and facilitation skills.

• Comfortable working in a fast-paced transformation environment with multiple priorities.

Required Education 

• Bachelor's or Master's Degree 

• Must have experience in Agile methodologies (preferably Scrum and/or Kanban)