Operations Manager

At our brand-new Shared Business Platform (SBP) in Bucharest, we offer a dynamic environment where career growth is actively supported through internal mobility, globally recognized certifications, and continuous professional development. We value work-life balance, offering flexible work arrangements, and wellbeing initiatives that help you thrive both personally and professionally.

Now, let's explore this exciting opportunity so that you can be part of our mission.

The Operations Manager is responsible for leading and optimizing the organization's operational functions to ensure seamless execution of business activities. This role encompasses strategic oversight and hands-on management across procurement, facilities, business continuity, office security, and risk mitigation. The Operations Manager will drive operational efficiency, ensure compliance with internal policies and external regulations, and foster cross-functional collaboration. By implementing robust systems and processes, the role supports the organization's resilience and readiness for disruption, while cultivating a high-performance culture within the operations team.

Operational Oversight

• Lead and coordinate daily business operations to ensure efficiency and alignment with strategic goals.

• Monitor and improve operational workflows, systems, and processes.

Procurement Management

• Oversee procurement activities including vendor selection, contract negotiation, and purchasing.

• Ensure cost-effective sourcing and compliance with procurement policies.

Facility Management

• Manage office facilities and ensure they are safe, functional, and well-maintained.

• Coordinate with external service providers for maintenance, cleaning, and repairs.

Business Continuity Planning

• Develop and maintain business continuity and disaster recovery plans.

• Conduct risk assessments and ensure readiness for operational disruptions.

Office Security

• Implement and monitor office security protocols, including access control and emergency procedures.

• Liaise with security vendors and ensure compliance with safety regulations.

Team Leadership

• Supervise and develop operational staff, fostering a culture of accountability and continuous improvement.

Performance Monitoring

• Define and track key performance indicators (KPIs) to evaluate operational effectiveness.

• Prepare reports and present insights to senior leadership.

Stakeholder Collaboration

• Collaborate with internal departments (e.g., HR, IT, Finance) and external partners to support operational initiatives.

Risk Management

• Develop and implement a risk management framework for operational, financial, legal, and reputational risks for the SBP in line with Global Risk Framework 

• Conduct risk assessments and recommend mitigation strategies.

• Oversee incident reporting, investigation, and resolution processes.

• At least 5 years of experience in operations, procurement, or facilities management.

• Strategic mindset with operational agility.

• Excellent communication and interpersonal abilities.

• Knowledge of business continuity planning and office security best practices.

• Ability to manage multiple priorities in a dynamic environment.

• High attention to detail and commitment to operational excellence.

• Bachelor's degree in Business Administration, Operations Management, or related field (Master's preferred).