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Head of Order Management
This job is no longer active!View all job-urile Hipo Imports active.View all job-urile Head of Order Management active on Hipo.roView all job-urile in Insurances - Financial Intermediaries active on Hipo.roView all job-urile in Accounting - Finance active on Hipo.roView all job-urile in IT Software active on Hipo.ro |
| Employer: | Hipo Imports |
| Domain: |
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| Job type:: | full-time |
| Job level: | 1 - 5 ani experienta |
| Location: |
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| Updated at: | 19-02-2026 |
| Remote work: | On-site |
The Head of Order Management ensures the Order Management of the management expenses of SCOR with Third Party vendors across SCOR Group, in more than 10 countries, and through a centralized approach. Order Management is performed with ARIBA.
The Head of Order Management enforces accurate and efficient order processing, drives process improvements, and tracks key performance indicators.
Responsibilities includes onboarding and training team members, resolving complex order issues, coordinating with internal departments, generating performance reports, analyzing trends, and maintaining stakeholder communication.
The position also ensures compliance with company policies and regulatory requirements, and supports documentation accuracy.
Team Supervision
Lead and support a team of order managers.
Allocate task, help team to manage priorities, and monitor performance.
Conduct regular team meetings and check-ins.
Process Oversight
Ensure order processing workflows are followed accurately and efficiently.
Identify and implement process improvements.
Monitor KPIs such as order accuracy, fulfillment time, etc....
Training & Development
Onboard new team members.
Provide ongoing training and coaching.
Promote best practices and continuous learning.
Issue Resolution
Act as an escalation point for complex order issues.
Coordinate with internal departments (procurement, accounting, controlling, business owners) to resolve bottlenecks.
Reporting & Analysis
Generate and review performance reports.
Analyze trends and propose corrective actions.
Stakeholder Communication
Liaise with suppliers, customers, and internal teams.
Ensure alignment on priorities and timelines.
Compliance & Documentation
Ensure adherence to company policies and regulatory requirements.
Support maintenance of accurate documentation of procedures and decisions.
Leadership and team motivation
Performance management and KPI tracking
Strong knowledge of P2P (Procure-to-Pay) processes
Problem-solving skills
Cross-functional communication and coordination
Prioritization and crisis management
Talent development and coaching
Required Education
Minimum Bachelor (Management & Administration or Accounting)
Experienced Order management team lead > 10 years
Fluent English mandatory
Good French level is a plus
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