Route Settlement Associate with Serbian, Croatian or Slovenian (1 year contract)

AS PART OF OUR ROUTE SETTLEMENT TEAM

You will ensure the smooth and accurate settlement, billing, and dispute management processes while maintaining compliance with internal and external regulations. You will work closely with key functions such as Logistics, Finance, and Customer Service to improve operational performance and drive continuous improvements.

YOU CAN BE SUCCESSFUL IN THIS ROLE IF YOU:

• Ensure all documents received are processed the same day.
• Extract movements from the system and provide reports to transportation companies for proper reconciliation of driver differences.
• Manage disputes and claims with customers/drivers for the country under your responsibility.
• Manage daily and monthly validation checks.
• Proactively identify and address discrepancies and process inefficiencies.
• Maintain high customer satisfaction levels through effective communication and resolution management.
• Adapt well to a fast-paced, multinational work environment and thrive under pressure.

OUR NEW TEAM MEMBER NEEDS TO:

• Ideally, but not mandatory, hold a university or college degree in Economics or Logistics, or a relevant field.
• Be fluent in English and Serbian, Croatian or Slovenian.
• Ideally, but not mandatory, have experience in a similar role, preferably in a fast-moving, multinational company or Shared Services environment.
• Demonstrate strong customer focus, attention to detail, and effective time management skills.

HOW WE WILL SUPPORT YOU:

A dedicated buddy will guide you through your onboarding journey.

We provide clear guidelines and tools to track your performance and career growth.

You'll have access to professional and personal development opportunities.

You'll gain international exposure while working with a diverse and passionate team.

You'll take on exciting challenges that will allow you to influence key processes and drive improvements.

ABOUT THE COMPANY:

Coca-Cola Hellenic BSO is a dynamic and fast-growing Business Services Organization, delivering Finance, Procurement, and Human Resource services to 29 Coca-Cola HBC countries across Europe and Africa. Established in 2011 in Sofia, Bulgaria, BSO was created to enhance operational capabilities and drive efficiency in key support functions.

We centralize and manage financial operations, HR administration, and business data, ensuring consistency, quality, and streamlined service delivery across the organization. Our team is committed to continuous improvement and innovation, always striving to simplify processes and create value for both employees and customers.

For over a decade, we have continued to innovate and improve the services we provide to the Hellenic family. Our diversity makes us more efficient and creative: our team includes over 600 employees from 14 nationalities, speaking 19 languages. We work from various locations (15+ countries and many more cities), which only makes us more inclusive and flexible.

At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success. 

Ready to make an impact? Apply Now!