IT Help Desk Specialist-Multilingual (English + FR/IT/DE/ES)

Short company description

Established in 2010 by experienced industry professionals, Optima Solutions Services is a medium sized multilingual business processes outsourcing company with focus on quality. Optima supports its clients in growing their business and increasing customer satisfaction, through best in class approach for both sales and support services, through various channels and technologies. Optima’s medium size ensures better focus and customized solutions towards delivering high quality services and results.
Our journey started with an enthusiastic and experienced team and shortly Optima proved to be a reliable and high quality provider for large multinational companies in various industries like telecom, financial services and utilities. As recognition of our high quality services, Contact Center Magazine awarded Optima with the Best Medium Contact Center Awards at the Romanian Contact Center Awards Gala in 2013, 2014, 2016 and 2017, 2023 and 2025

Optima Solutions Services is part of Next Capital Group which operates mainly in the financial sector with total assets under management in excess of EUR 500 Million. Optima employs over 350 people in its offices in Bucharest, Iasi and Brasov!

Requirements

We are looking for a passionate and customer-oriented IT Help Desk Specialist
In this role, you’ll provide technical assistance to end-users across Europe, ensuring smooth operation and prompt issue resolution.


✅ Requirements


2–3 years experience in IT Help Desk / Technical Support
Solid understanding of Windows OS, Microsoft 365, VPN, remote tools
Excellent communication skills in English and one of the following languages:

French 🇫🇷
Italian 🇮🇹
German 🇩🇪
Spanish 🇪🇸


Familiarity with ticketing systems (e.g., ServiceNow, Zendesk, Jira)
Customer-first attitude & ability to stay calm under pressure
Adaptability, resilience, and solution-focused mindset

Responsibilities

🔧 Your Responsibilities


Provide 1st line IT support (via phone/email/ticketing) to users
Troubleshoot hardware, software, network, and application issues
Escalate complex incidents to Level 2/3 when needed
Maintain accurate documentation of cases and solutions
Guide users through step-by-step solutions with patience and clarity
Collaborate with external partners

Benefits

• Performance bonus
• Special events bonus (ex: Easter, Christmas)
• Medical subscription
• Trainings
• Courses
• Extra days off
• Laptop
• Meal vouchers