IT Help Desk Specialist-Multilingual (English + FR/IT/DE/ES)

Employer: Optima Solutions Services
Domain:
  • Customer Support - Client Service
  • IT Hardware
    • Job type:: full-time
    Job level: 1 - 5 ani experienta
    Location:
  • Brasov
  • BUCURESTI
  • Iasi
    • nationwide
    Updated at: 07-02-2026
    Remote work: Remote
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    Short company description

    Established in 2010 by experienced industry professionals, Optima Solutions Services is a medium sized multilingual business processes outsourcing company with focus on quality. Optima supports its clients in growing their business and increasing customer satisfaction, through best in class approach for both sales and support services, through various channels and technologies. Optima’s medium size ensures better focus and customized solutions towards delivering high quality services and results.
    Our journey started with an enthusiastic and experienced team and shortly Optima proved to be a reliable and high quality provider for large multinational companies in various industries like telecom, financial services and utilities. As recognition of our high quality services, Contact Center Magazine awarded Optima with the Best Medium Contact Center Awards at the Romanian Contact Center Awards Gala in 2013, 2014, 2016 and 2017, 2023 and 2025

    Optima Solutions Services is part of Next Capital Group which operates mainly in the financial sector with total assets under management in excess of EUR 500 Million. Optima employs over 350 people in its offices in Bucharest, Iasi and Brasov!

    Requirements

    We are looking for a passionate and customer-oriented IT Help Desk Specialist
    In this role, you’ll provide technical assistance to end-users across Europe, ensuring smooth operation and prompt issue resolution.


    ✅ Requirements


    2–3 years experience in IT Help Desk / Technical Support
    Solid understanding of Windows OS, Microsoft 365, VPN, remote tools
    Excellent communication skills in English and one of the following languages:

    French 🇫🇷
    Italian 🇮🇹
    German 🇩🇪
    Spanish 🇪🇸


    Familiarity with ticketing systems (e.g., ServiceNow, Zendesk, Jira)
    Customer-first attitude & ability to stay calm under pressure
    Adaptability, resilience, and solution-focused mindset

    Responsibilities

    🔧 Your Responsibilities


    Provide 1st line IT support (via phone/email/ticketing) to users
    Troubleshoot hardware, software, network, and application issues
    Escalate complex incidents to Level 2/3 when needed
    Maintain accurate documentation of cases and solutions
    Guide users through step-by-step solutions with patience and clarity
    Collaborate with external partners

    Benefits

    • Performance bonus
    • Special events bonus (ex: Easter, Christmas)
    • Medical subscription
    • Trainings
    • Courses
    • Extra days off
    • Laptop
    • Meal vouchers

    Apply without a CV Apply with LinkedIn Register with Facebook

    You can apply to this ad only with your hipo.ro account, without creating a CV.
    Completing the web form for a new account on hipo.ro takes 2 minutes or you can import your data from Facebook or Linkedin.

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